Experience

• 

  Crown Worldwide Group

  • Hong Kong
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Global Alliance Manager

    • Jul 2010 - Present

    Responsible for leading the activities of Crown Worldwide Group in the identification, selection and performance management of a diverse supply chain across the company's service range which includes World Mobility, Relocations, Logistics, Fine Art movement & Records Management.

  • Quality Manager - Europe

    • 2005 - Jul 2010

    Responsible for business improvement through quality focussed effort, particularly in the area of customer satfisfaction.. Responsible for internal audit, liaison with external audit, development of procedures, measurement and systems.

• 

  Moving Services Group UK Limited

  • Various

    • 1979 - 2000

    Joined as management trainee, managed 5 different local service centres before taking regional responsibility for 8 locations across the East Midland region - turnover approx £8m. Appointed Head of Customer Services for the group, with the primary intent of improving the customer experience. Progressed to Head of Learning & Development, responsible for creation of a wide range of learning activities, based on behavioural improvement, for the group's 1500 employees.