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Stuart Chatterton
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- Microsoft Excel
- Analysis
- Strategy
- Continuous Improvement
- Data Analysis
- Show all
Bio
Experience
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dlc Hillesden Securities Limited
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Telford, Shropshire, United Kingdom
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Strategy Analyst
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Jan 2019 - Present
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Telford, Shropshire, United Kingdom
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Collections Strategy Manager
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Nov 2014 - Jan 2019
Reporting to contact centre delivery manager, I now manage collections & contact strategies across multiple blended contact centre campaigns, delivering collections & back office solutions across a variety of debt types
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Collections Strategy Analyst
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Jan 2013 - Jan 2019
Reporting to the collections strategy manager, I was responsible for the day to day management of the Avaya dialler within a blended contact centre environment. Providing departmental MI reports, analysing all KPI trends with a view to recommending changes to collections strategies to increase campaign efficiencies
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SAV Trainer
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Nov 2011 - Jan 2013
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SAV credit specialist
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Jul 2010 - Nov 2011
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Education
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2006 - 2009University of Lincoln
Bachelor of Science (B.Sc.), Animal Behavior and Ethology -
2004 - 2006
Northop College
National Diploma, Animal management
Suggested Services
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Industry Focus. “Financial Services”
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