Okay, let’s tackle this. So Stu Mason has 14 years of experience in technical support, which is a common role in IT. Location is Mansfield, MA, which is a smaller city. According to national averages, technical support specialists in the US can charge around $25–$40 per hour. Considering Stu’s experience and location, I’m estimating his hourly rate to be around $45, which is slightly above the average, but still reasonable for a smaller city.