Experience

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  Ideagen Damstra

  • Melbourne, Victoria, Australia

  • Product Manager

    • Jun 2020 - Present
    • Melbourne, Victoria, Australia

    Product Manager for the following Damstra products and solutions:- Forms- Safety- workflow- Health & Safety Calendar- Enterprise Permit to Work- SWMS

• 

  Self employed

  • Melbourne, Australia

  • Musical Comedian and Comedy Show Producer

    • Apr 2012 - Present
    • Melbourne, Australia

    Musical comedian writing and performing original songs and parodies.Creator of "The Book of Snorin' - Sleep Apnea The Musical", the world's first comedy show about sleep apnea. The show had a completely sold out debut season at the 2019 Melbourne International Comedy Festival and has since toured in Victoria, NSW and Tasmania. It was also nominated for Best Cabaret, Musical or Variety Show at Fringe at the Edge of the World in January 2020. Here's what reviewers said...'Very funny, a little bit quirky.' Weekend Notes'Hilarious take on the noisy world of snoring.' What Did She Think'A great musical comic talent with catchy tunes and really good audience interactions. ★★★★' Hey Hey It’s Friday, 99.9 Voice FMCreator of the show A Hard Days Night of Beatles Parodies, which had successful seasons including sellout shows at the 2015 Melbourne International Comedy Festival, 2014 Melbourne Fringe Festival and The Butterfly Club. Here's what the reviewers said...'A genuinely fun night of entertainment.' Beat Magazine'A winning formula for good times.' Squirrel Comedy'Roars of laughter and enthusiastic participation.' Illegitimate TheatreProducer of multi-comedian show Father's Day Funnies in September 2015, which sold out 3 shows on one day and was listed as the Number 1 thing to do in Melbourne on Father's Day on The Urban List.Producer of 2016 Melbourne International Comedy Festival show 1 Night Stand: A Musical Comedy Showcase. Producer of 2017 Melbourne International Comedy Festival show All Star Musical Comedy Showcase.

• 

  Hansen Technologies

  • Australia
  • Software Development
  • 700 & Above Employee

  • UX and Technical Writing Lead

    • Sep 2019 - Apr 2020

    Leading a 5-person UX and Technical Writing team who are designing and communicating Hansen's enterprise billing and customer care software, with team members distributed across the Melbourne and Vietnam offices.

  • UX Lead

    • Nov 2017 - Sep 2019

    Leading a small UX team working on Hansen's HUB customer care and billing system, with the team distributed across the Melbourne and Vietnam offices

  • UX Specialist

    • May 2015 - Nov 2017

    Establishing a UX practice at Hansen Technologies, working with agile product teams in Australia, the USA and China on enterprise billing and customer care systems used in the pay media, energy and local government sectors for millions of customer accounts.

• 

  MYOB

  • Australia
  • Software Development
  • 700 & Above Employee

  • Online Producer & Digital Product Owner

    • Jan 2014 - May 2015

    Agile Product Owner for specified web touchpoints, with responsibility for defining the roadmap, managing the backlog, writing user stories, and helping the team to deliver.* 14% YOY increase in trial signups.* 15% YOY conversion rate increase for upgrade sales.* 12% conversion rate increase in sales of a particular product.

  • Buyer Experience Manager

    • May 2013 - Dec 2013

  • Web UX and Analytics Lead

    • Sep 2010 - May 2013

  • Senior User Experience Designer (Contract)

    • Oct 2009 - Aug 2010

• 

  Symplicit pty ltd

  • Senior User Experience Consultant

    • 2008 - 2009

• 

  Coles IT

  • Senior Content Analyst

    • Oct 2005 - Sep 2008

• 

  National Australia Bank

  • User Experience Designer

    • 2002 - 2005

• 

  Tactics Consulting

  • Contract Information Architect

    • Sep 2002 - Nov 2002

    Information architecture for Victorian Teachers Credit Union website. This involved conducting workshops with VTCU members in metropolitan Melbourne and country Victoria, and doing open-ended card sorting exercises to gain insight into a possible IA. I then tested the proposed IA using a paper prototype. VTCU subsequently implemented the finalised IA on its website.

• 

  eVision

  • Technical Writer

    • 2002 - 2002

• 

  eVision Pty Ltd

  • Technical Writer

    • 2002 - 2002

• 

  Getronics

  • Technical Writer and UI Guy

    • 2000 - 2001

• 

  Goldman Sachs JBWere

  • Technical Writer

    • 1999 - 2000

• 

  Advance

  • Technical Writer

    • 1995 - 1996

• 

  Commonwealth Bank

  • Technical Writer

    • 1990 - 1992