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Stevens Saintil

Support Center Analyst at Leapfrog IT Services
Intro Book
Stevens Saintil, a seasoned IT professional with 6 years of experience in corporate administration, possessing expertise in Microsoft Office, Active Directory, and Apple OS, with a Master's degree in Information Technology from Kennesaw State University.
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Location
Smyrna, GE
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Experience

  • Leapfrog Services
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Center Analyst
      • May 2017 - Present
      • Greater Atlanta Area

      • Troubleshoot Windows XP/Vista/7/8 Professional+ workstation and Windows Server platform 2003/2008/2012 • Perform system administration functions in a corporate/ business environment, with Active Directory Administration • Microsoft Office (all versions) and Exchange management • Apple OS, iOS & Hardware Support • Communicate service outages internally and externally, and escalate tickets appropriately

  • T-Mobile
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Manager/Acting Coach
      • Apr 2008 - Jun 2012

      • Supervised and supported team of up to 20 members on an as needed basis while balancing customer, employee, and business needs • Communicated business strategies and results to Customer Service Representatives, empowering them as they resolved customer issues • Provided timely feedback to the management team on customer trends, issues and needs • Minimized call escalations through effective coaching and handled escalated calls

    • Customer Service and Sales Representative
      • Jun 2006 - Jun 2012

      • Resolved product or service problems by clarifying the customer's concerns; determined the cause of the problem; selected and explained the best solution to solve the problem • Troubleshot various mobile devices and network issues by multitasking across multiple systems • Created debugging trouble tickets and resolved issues with engineering and web development teams

  • The Answer Group (tag)
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Associate
      • May 2005 - Aug 2005
      • Miami/Fort Lauderdale Area

      • Assisted in troubleshooting user problems relating to operating system issues, network connectivity, TCP/IP configuration, upgrades, MS Office products and internet connectivity • Performed installation of software and drivers and essential desktop troubleshooting

Education

  • 2014 - 2016
    Kennesaw State University
    Masters, Information Technology (Master’s)
  • 2001 - 2005
    University of Florida
    Bachelor of Business Administration (B.B.A.), 3.25

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Industry Focus. “IT Services and IT Consulting”

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