Experience

• 

  Leapfrog Services

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Managing Engineer, Cloud

    • Sep 2022 - Present

  • Private Cloud Engineer

    • Nov 2017 - Aug 2022

    Responsible for designing, configuring, securing, deploying, and maintaining Leapfrog's private cloud infrastructure as well as on-premises infrastructure of our clients. Work with both the reactive engineering team and sales/project engineering team to provide extraordinary cloud solutions to clients.

  • Infrastructure Engineer - Escalations

    • Nov 2014 - Nov 2017

    Top tier of support for any issue/request escalated from the Support Center or NOC. Responsible for supporting and maintaining the internal infrastructure at Leapfrog as well as our clients.

  • Onsite Field Service Technician

    • Aug 2013 - Nov 2014

    Dedicated on site field service technician for large scale clients providing on-demand support for their day-to-day IT needs.

  • IT Support Analyst

    • Apr 2012 - Aug 2013

    Currently serving as a dedicated on-site support analyst for new clients with large employee footprints. Completed a 6 month term with one new client in the first half of 2013 and have been with another new client since July.Previously (and for the first 8 months of my time at Leapfrog), I was working as a remote support technician, serving all of our clients via telephone/email.

• 

  T-Mobile USA

  • Kennesaw, GA

  • Sales Associate/Device Specialist

    • Mar 2010 - Jun 2012
    • Kennesaw, GA

    Worked on the front-line of sales to assist both new and existing customers. Was the technical lead of my store, providing detailed support to those who had very specific or challenging issues/needs. Developed many close customer relationships and an even closer relationship to my team members.

• 

  Akamai Technologies

  • Greater Atlanta Area

  • Field Technician

    • Aug 2011 - Apr 2012
    • Greater Atlanta Area

    Implement network additions to data centers and provide maintenance to existing infrastructure.

• 

  Presence Technology

  • Software Implementation Assistant

    • 2009 - 2009

    Brief contract work with call center CLI software implementation. Company based in Spain, assisted with a client local to Atlanta, GA.

• 

  Staples

  • Computer Repair Specialist

    • Apr 2006 - Nov 2007

    Performed multiple functions at the store, including floor sales/assistance, stocking, and the Easy Tech PC repair services for customers. Tasks included various repair aspects involving software and hardware.

• 

  M1 Global Solutions

  • Greater Atlanta Area

  • Intern

    • Sep 2005 - May 2006
    • Greater Atlanta Area

    Assisted as part of the IT Help desk within the company and collaborated with a team for projects involving business process modeling. Worked on internal network infrastructure.