Experience

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  American Dining Creations

  • Syracuse, New York, United States

  • District manager

    • Aug 2022 - Present
    • Syracuse, New York, United States
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  Self-employed

  • Albany, ny

  • Cdd consulting.

    • Nov 2017 - Dec 2022
    • Albany, ny

    Contracted with regional and national companies for both Higher education and retail.

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  Chartwells Higher Education

  • Umass -Dartmouth

  • Resident District Manager

    • Aug 2018 - Jan 2022
    • Umass -Dartmouth

    Directed cost-effective budgeting, team building, new hire orientations, training / development, and human resources, as well as account management, quality control, safety assurance, and regulatory compliance. Managed approximately $16m in Resident Dining, Retail and catering. Assisted and pla...

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  Chartwells Higher Education Dining Services

  • Plymouth, New Hampshire

  • DDSII Sr

    • Aug 2018 - Sep 2018
    • Plymouth, New Hampshire

    Opening RDM for new account.

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  Sodexo

  • France
  • Facilities Services
  • 700 & Above Employee

  • District Manager

    • 2009 - 2017

    Campus ServicesCapitalized on the opportunity to lead forward-thinking district operations across a large-scale Upstate New York region from New Paltz to Buffalo, including overseeing a complex mix of nine private and public higher education accounts representing $70+ million in revenue and employing 150+ managers and 1,200+ staff state-wide.Directed cost-effective budgeting, team building, new hire orientations, training / development, and human resources, as well as account management, quality control, safety assurance, and regulatory compliance.Collaborated with top sales teams to build new programs for potential accounts while assisting Account Executives on new sales proposals focused on retail, resident dining, and catering programs to align with trends and RFP directives. Aligned campus dining with strategic business plans and college and university master plans to profitably boost retention via continuous improvement and customer / client satisfaction.Developed beneficial relationships with union representatives while maintaining company, state, and industry food and physical safety standards. Rapidly identified challenges and implemented solutions, including conducting audits, employee / group surveys, interviews, and data analysis.Key Accomplishments:• Served as Opening Team Leader for new Upstate New York-based accounts.• Completed five contract extensions for 10+ years without a formal bid process.• Developed and implemented key operations and financials for new client accounts.• Recognized as a top culinary team member and leader for the Upstate New York region.• Successfully sold a new program to Nazareth College of Rochester for a 10-year contract.• Coordinated and led region’s chefs’ guild – an association of top chefs in Upstate New York.• Built relationships with local / regional businesses to align with NY initiatives and campus plans.• Served as content expert for food and physical safety policies, HACCP, and HR procedures.

  • Regional Support Manager

    • 1995 - 2017

    Utilized broad scope of industry knowledge toward managing a “Circle of Customer Excellence” customer service program within a targeted Northeast Region, including overseeing all facets of customer service training for Upstate New York-based teams.Served within an Opening Support Team for new accounts responsible for leading opening teams at new accounts in New York, as well as performing as Regional Chef Guild Team Leader for culinary innovations, training, compliance, and corporate support.Applied strong leadership talents toward serving as Northeast Regional Strategic Account Assessment Leader tasked with identifying issues of concern through focus groups, audits, surveys, employee interviews, and client meetings for strategic implementation and change through innovation.Conducted regional food and physical safety audits in HACCP in the Northeast region, including promptly investigating food complaints and providing critical technical support as required.Interfaced among Sodexo corporate supply management teams to ensure vendors promote proactive food safety and food security programs, including monitoring individual account purchasing compliance.Key Accomplishments:• Recognized as a Regional Marketing Champion from 1999 – 2007.• Led efforts as Human Resource and Regional Training Manager from 2001 – 2015.• Directed nationwide “Spirit of Mentoring” program as an Individual Mentor for seven years.

  • Senior General Manager

    • 1998 - 2011

    The College of Oneonta ￨ Monroe Community College Utilized broad scope of industry knowledge toward establishing and managing operations for SUNY College at Oneonta’s dining program with $6 million in retail, residential dining, and catering / conferencing facilities.Led targeted decision-making in the recruitment, training / development, and oversight of 15 managers, as well as 125 full-time and part-time union and 300 student employees.Continually promoted culinary innovation, analysis, and strategic alignment with campus directives while profitably partnering with high-profile nationwide brands, as well as local and regional franchisees. Built student mentor program at Oneonta, including supporting a 5-week international summer abroad internship program.Key Accomplishments:• Increased sales to $14+ million across a 14-year period.• Created new sales strategies to increase business and market share.• Co-planned $40+ million in Oneonta and Monroe-based facilities upgrades.• Led Monroe Community College’s $3.9-million multi-site community college facilities.• Rebranded three resident dining facilities toward an innovation-forward fresh food concept.• Introduced a full-service bakery, campus coffee shop, and 5,000-square-foot convenience store.• Served on the President’s Council of Diversity Sodexo and on the SUNY Oneonta Diversity Council.• Launched top national brands, including Starbucks, Subway, Dunkin Donuts, Denny’s, and Fresh Express.

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  Marriott Management Services

  • Massachusetts, United States, New York

  • General Management

    • Apr 1987 - 1998
    • Massachusetts, United States, New York