Experience

• 

  Pizzabaker UK & Ireland

  • Manchester, England, United Kingdom

  • Store Manager

    • Feb 2023 - Present
    • Manchester, England, United Kingdom

• 

  Hotel Flôr de Sal

  • Viana do Castelo, Portugal

  • Night Auditor

    • May 2019 - Sep 2022
    • Viana do Castelo, Portugal

    On the night shift: - Review and confirmation of all reservations. - Management of all cash and receipts from reception, bar and restaurant. - Creation of multiple Excel pages detailing all payment methods and money received, booking statistics, all day sales from all departments. - Sending credit invoices to companies and agencies. - Validation and updating of paid credit invoice files. - Surveillance of the hotel during the night shift due to being the only employee in the hotel. On the day shift: - Answering phone calls and responding to emails. - Make reservations from agencies such as Booking, Expedia, Odisseias, etc. - Organization of reservations and services folders. - Check-in and Check-out of customers. - Be available for all customer requests.

• 

  Pizza Hut Restaurants UK

  • Manchester, England, United Kingdom

  • Deputy Manager

    • Nov 2014 - Mar 2019
    • Manchester, England, United Kingdom

    Active participation in all day to day tasks and responsibilities involved in running a restaurant. Coordination of a team of more than 60 employees.Execution of the entire protocol relating to Hygiene and food safety.Be responsible for handling large amounts of cash and have access to key vaults.Be responsible for creating rotas for employees.Do weekly inventory checks.Analyze inventory quantity and target opportunities to reduce stock wastage and variance.Be responsible for creating earnings forecast documents, for example, estimating how much money the restaurant made in a week based on analysis of previous years and previous week's sales.Be responsible for handling complaints using the DDRT website as a case-handling base for interacting with customers, then investigating and resolving the complaint.Be responsible for reviewing audits by corporate advisors and third party advisors on the condition of the building, food hygiene, service standards, financial standards and then enacting any work or behaviors to rectify the problem.Be responsible for running performance reviews with employees