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Steven Michaud profile image

Steven Michaud

Multi-Unit Management / Corporate Field Training Manager at Pollo Tropical
Intro Book
Restaurant management expert driving operational growth and customer satisfaction.
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Location
San Antonio, Texas, United States, US
Skills
  • Restaurants
  • Management
  • Leadership
  • Budgets
  • Food And Beverage
  • Show all
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Bio

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Steven Michaud is a seasoned restaurant management professional with over 20 years of experience in operations management, team development, and leadership. He has held various roles, including General Manager, Field Training Manager, and Program Manager, and has successfully driven operational growth, improved customer satisfaction, and increased revenue. Michaud has also developed and managed staff, including hiring and training 65 professionals.

Credentials

  • Quality Standards in Customer Service
    LinkedIn
    Jan, 2018
    - Apr, 2026

Experience

  • Pollo Tropical
    • Multi-Unit Management / Corporate Field Training Manager
      • 2014 - Present

      ★ Provide critical team development across a quick-service restaurant.★ Serve in four disparate roles to drive operational growth.★ Transition operations through growth reassessment.★ Serve as a general manager to engage consumers, drive brand awareness and deliver outstanding customer service.★ Promoted to corporate field training manager to develop and deliver timely and engaging training for all hired managers and team leaders through an eight-week program supporting 12 units and 32 stores.★ Develop and manage staff, identifying and hiring 65 professionals within 6 months while overseeing administrative operations, including restaurant set-up, staff onboarding, training schedules, instructional follow-up, and leading mass training focused on food ordering, scheduling and planning.★ Trained 60+ professionals, including 4 assistant managers, to deliver $50K per week in revenue with a consistent profit margin of approximately 15%.

  • CBOCS, Inc.
    • Senior Manager/ Field Training Manager
      • May 2004 - Oct 2014

      ★ Delivered outstanding operations management and provided growth strategies as a program manager and corporate trainer for managers.★ Oversaw the training of a six-member management team within a high-volume restaurant with $4.2MM in revenues and a retail unit of $1MM annually.★ Led content development work stream to enable the delivery of industry-related learning solutions.★ Directed the efforts of 125 staff to support project/program management.★ Maximized available resources within budget constraints.★ Maintained project ownership by designing, budgeting and leading training development.★ Led root cause analysis and implemented process improvements.★ Collaborated across various departments to facilitate trickle-down learning/development.★ Recruited, vetted and onboarded appropriate talent.★ Delegated work tasks and ensured optimal customer service.

  • Buffet's Inc./dba HomeTown Buffet
    • General Manager Operations/Field Training Unit Manager
      • Aug 1994 - May 2004

  • Grandy's Restaurants, Inc.
    • Area/District Supervisor
      • Mar 1985 - Aug 1994

      ★ Provided total operational development and reporting responsibility for a 5-unit Market.

Suggested Services

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Industry Focus. “Restaurants”

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