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Steven L. Harvin Jr.

Operational Support Specialists 3 at Baltimore City Public Schools

Intro Book

IT professional with customer support and technical assistance expertise.

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Location

Baltimore, Maryland, United States, US

Languages

English -

Skills

Customer Service
Training
Social Media
Social Networking
Outlook
Sales
Conflict Management
People Management
Inventory
Organizational Skills
Event Planning
Show all

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$45.0

Hourly Rate

How This Rate is Calculated

I’m estimating Steven’s hourly rate based on his skills and experience. As a technical support specialist, he likely has strong problem-solving skills and can troubleshoot hardware, software, and network issues. His experience in customer service and sales also suggests he can communicate effectively with clients and handle conflicts. Considering his certifications in CompTIA A+, I’m assuming he has a solid foundation in IT. Given his experience and skills, I’m estimating his hourly rate to be around $45, which is a reasonable rate for an entry-level IT professional in the Baltimore area.

Bio

Generated by

Topline AI

Steven L. Harvin Jr. is a seasoned IT professional with extensive experience in customer support, technical assistance, and event planning. He has worked in various roles, including Operational Support Specialist at Baltimore City Public Schools and I.T. Intern at Greater Baltimore Urban League. Steven holds certifications in CompTIA A+ and has a strong foundation in networking basics. He has also worked in sales and customer service, providing door-to-door sales and customer services for companies like H.T. Enterprises and Commerce Energy.

Credentials

CompTIA A+ ce

CompTIA

Jun, 2016
- May, 2026
CompTIA A+ Exam Prep (220-801)

Lynda.com

May, 2016
- May, 2026
Foundations of Networking: Networking Basics

Lynda.com

May, 2016
- May, 2026

Experience

Baltimore City Public Schools

United States

Primary and Secondary Education

700 & Above Employee
- Operational Support Specialists 3
  
  Mar 2021 - Present
  
  ● Provides Tier II technical support to end-users in person and remotely,troubleshooting and resolving hardware, software, applications, network, useraccess, or related issues.● Configures, installs, upgrades and maintains hardware (laptops, desktops, printers,and mobile devices), software, and applications on Windows PCs and Macs.● Investigates and identifies potential technical issues in a timely manner to assistinternal and external clients, ensuring a high level of quality of service, whileproviding effective explanations and detailed instructions.● Consults and interacts with senior management personnel, Network Services,Security and Data Center Services, and Human Resource Management Systems torestore service and/or identify and correct core issues.● Creates tickets and documents all incidents with detailed break-fix steps andresolution in ticket tracking system (HEAT). Reassigns or escalates incidents andrequests to appropriate support level, third parties or other teams to ensure issuesare resolved
- Temporary Professional 1
  
  Nov 2016 - Present
Educycle
- Towson University
- I.T. Internship
  - May 2016 - Jun 2016
  - Towson University
  Refurbishing used PCs and laptops for redistribution. Hardware installation.
Greater Baltimore Urban League
- Baltimore, Maryland Area
- I.T. intern
  - 2016 - 2016
  - Baltimore, Maryland Area
  Intern at the Greater Baltimore Urban League
H.T. Enterprises
- Linthicum Maryland
- Sales
  - Jan 2015 - May 2015
  - Linthicum Maryland
  door to door sales customer services
commerce energy
- baltimore maryland
- Enrollment Coordinator
  - Oct 2014 - Jan 2015
  - baltimore maryland
  door to door alternative energy enrollment
O.N.E. Inc.
- Baltimore, Maryland Area
- Event Coordinator
  - Sep 2012 - Oct 2014
  - Baltimore, Maryland Area
  Provide planning, promotion,and security for community based events
Roberts Discount Bedding
- Baltimore, Maryland Area
- Warehouse Worker/ Warehouse Manager
  - Jan 2004 - Nov 2010
  - Baltimore, Maryland Area

Education

1992 - 1996

southwestern high
general studies

1992 - 1996

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Information Technology and Services”

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Steven L. Harvin Jr.

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$45.0

Hourly Rate