Experience

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  EXCLUSIVE TYRE DISTRIBUTORS PTY LTD

  • Brisbane, Australia

  • Sales / Pricing and Reporting Analyst

    • Jul 2013 - Present
    • Brisbane, Australia

    KEY RESPONSIBILITIES➤ Provide timely and accurate collection, analysis and distribution of sales and business reporting data to evaluate existing and potential product and business opportunities, whilst managing business and financial data recording systems➤Coordinate pricing matrices across 8 brands and over 1000 stock keeping units [SKU] for Australia and New Zealand whilst monitoring and providing insightful reports on competitor pricing, impact of supplier price changes, fluctuations in freight costs and changes in foreign exchange rates➤Deliver sophisticated reports on opportunities and threats in the wholesale tyre market, promotional ROI and forecasting sales to support business decision➤Provide in depth business systems analysis to identify inefficiencies, develop first class solution strategies and detailed reports on the future optimisation process.➤Utilising SQL and Microsoft scheduler to facilitate simple business to business integrations to supply live invoicing and stock data to stakeholders➤Administration of the JEDOX reporting system, including training of new staff in use of the program.KEY ACHIEVEMENTS➤Collaborated with special project team to implemented S&OP processes across several business units, was integral in developing the SQL scripts to integrate our existing ERP with the S&OP program (Netstock)Implemented “Jedox” business intelligence suite and introduced a data warehouse system across 5 businesses entities➤Developed and maintained a program [Tyreprobe] that utilises registration and census data to summarise the tyre market across Australia by postcode➤Utilised Jedox and ODBC Integrations to create and implement a suite of automated reports that cover finance, sales, logistics, marketing and management requirements➤Utilized my knowledge of database storage structures and data cleaning to aid data migration and ensure timely go live for multiple business entities onto CoStar a tyre industry specific ERP.

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  Queensland Ambulance Service

  • Brisbane, Australia

  • Workforce Planning Officer

    • Apr 2010 - Jul 2013
    • Brisbane, Australia

    KEY RESPONSIBILITIES➤ Managed operational rosters for over 900 staff, whilst preparing and delivering high quality worksheets and reports➤ Assumed responsibility for workforce profiling, analysis and forecasting of future workforce requirements and applied predictive analytics and modeling to understand key trends➤ Assisted the team with identifying risk or opportunities to develop first class strategies to address the gaps between current and future workforce requirements➤ Cultivated strong and lasting relationships with team members and stake holders and gained their confidence through effective communication, efficiency and most importantly delivery of high quality resultsKEY ACHIEVEMENTS➤ Developed and maintained highly effective new rostering database for the Brisbane region➤ Supported the minimum roster framework in Brisbane Region and provided additional rostering support to flood affected towns during 2010/2011 Queensland floods evacuations and search and rescue efforts ➤ Assisted the coordination of staff during the evacuation of Cairns Base Hospital during Cyclone Yasi in 2011

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  Westpac

  • Brisbane, Australia

  • Banking Representative

    • Apr 2008 - Apr 2010
    • Brisbane, Australia

    KEY RESPONSIBILITIES➤ Provided exceptional customer service on a range of complex banking products and played a key role in increasing retention and customer satisfaction rates➤ Assessed customer needs through quality needs based conversations whilst achieving sales, service and compliance KPIs ➤ Connected with customers through a personalised service, building rapport and trust by being open and honest, whilst delivering on customer service accurately and quickly in line with Westpac’s “ask once” policy➤ Utilised cutting-edge tools and educated customers in banking technology that enhances their banking experience providing support when requiredKEY ACHIEVEMENTS➤ Awarded top net promoter score within whole Australia➤ Received multiple accolades from customers and the bank for outstanding customer service

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  Carphone Warehouse

  • United Kingdom

  • Internet Sales Consultant

    • Apr 2006 - Dec 2007
    • United Kingdom

    KEY RESPONSIBILITIES➤ Assumed responsibility for driving sales, managing customers base and identifying new market opportunities, all in line with an agreed business plan➤ Coordinated the sales process from initiation to finish ensuring successful close of sale and customer satisfaction➤ Identified client needs with an aim to improve the quality of customer service and retention rates KEY ACHIEVEMENTS➤ Exceeded sales targets earning top level bonuses on a continuous basis ➤ Introduced motivation and engagement strategies driving higher KPI’s and team performance

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  Levitt-Safety Limited

  • Canada

  • Sales Support

    • Mar 2005 - Dec 2005
    • Canada

    KEY RESPONSIBILITIES ➤ Provided high quality office management and support services in line with business objectives➤ Delivered optimisation of sales utilising innovative sales techniques and applying strong interpersonal and communication skills to identify customer’s needs and cater to their requirements➤ Retrieved customer satisfaction feedback through sales follow up, using information provided for continual improvement KEY ACHIEVEMENTS➤Coordinated complete relocation of British Columba office and warehouse to a new location➤ Completed a stocktake of the old warehouse, organised and restocked new warehouse and introduced a new stock control system to streamline order picking and dispatch processes

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  Big White Ski Resort Ltd

  • Canada

  • Rental Supervisor

    • Mar 2004 - Mar 2005
    • Canada

    KEY RESPONSIBILITIES➤ Applied strong leadership style and methodologies to coordinate and train world class sales teams whilst providing credible mentoring and development➤ Provided high level guest services, investigating all customer complaints and providing credible solutions➤ Prepared monthly reports for senior management and managed stock control by minimising stocks and the costs of holding stocks, while ensuring sufficient stocks to meet customer needsKEY ACHIEVEMENTS➤ Increased sales of high margin products and maximised profit by implementing try before you buy scheme and driving efficiency of the rental process ➤ Updated the rental process allowing the department to outfit up to 200 customers in an hour and received Employee of the Month Award 2005

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  Australian Commercial Bamboo Corporation Limited

  • Brisbane, Australia

  • Market Research / Industry Development Officer

    • Feb 1999 - Nov 2004
    • Brisbane, Australia

    KEY RESPONSIBILITIES➤ Lead business development and marketing efforts, to expanded the customer base whilst assuming full responsibility for introducing the product to Australian and overseas markets➤ Monitored corporation sales and collaborated with team members to improve sales through domestic and international market research and organisation➤ Interviewed supply chain stakeholders including, wholesalers, retailers and consumers and assessed demand and scheduling resources to meet objectives➤ Collected and performed in depth analysis and distributed financial and market intelligence relating to the market itself, consumers and competitors➤ Delivered high calibre presentations of findings to stakeholders through various presentation methods including face to face presentations and publication of reports and newsletters➤ Provided top tier training for ACBC members on implementation of marketing and quality systems and participated in workshops, field days, exhibitions, tasting panels and focus groups to further drive developmentKEY ACHIEVEMENTS➤ Assumed full responsibility for developing domestic brand Cockatoo Bamboo and the international brand Kangaroo Bamboo and achieving majority market share➤ Developed and implemented a grower regulated quality control system based on HACCP principles➤ Worked with industry members to investigate five potential international markets for bamboo shoots and at the end of the 2003 successfully sent first trail consignments to Japan and Singapore

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  The University of Queensland

  • Brisbane, Australia

  • Research Scholar

    • Jun 1999 - Sep 2004
    • Brisbane, Australia

    KEY RESPONSIBILITIES / ACHIEVEMENTS➤ Developed and implemented an impressive PhD research project, worth $300k, in the field of Agribusiness Supply Chain Management and New Industry Development in collaboration with the Commercial Bamboo Corporation [ACBC] and the University of Queensland➤ Delivered a sustainable framework for the application of supply chain management principles to new horticultural industry development, enhancing Australian edible bamboo shoot industry➤ Liaised closely with members of the ACBC and industry stakeholders and provided high caliber support in implementing industry best practice to enable development of strong and profitable domestic and export markets➤ Provided credible advice to key stakeholders, developing their knowledge and skills in regards to new practices to ensure successful facilitation of continual industry development➤ Conducted in-depth scientific research in the fields of production and postharvest, as well as market research across Australia, Japan and Taiwan➤ Organised and participated in workshops, field days and various other training sessions for industry members, including growers, exporters, importers and wholesalers➤ Managed data collection, statistical analysis, economic and market price analysis and developed promotional materials for both domestic and export markets➤ Created a program of qualitative and quantitative research utilising a range of methodologies and presented the findings to key stakeholders through formal oral presentations and publication of reports and newsletter