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Steven Isom profile image

Steven Isom

Live Ops Specialist at Pearl Abyss
Intro Book
Marketing professional with customer service and digital marketing expertise.
  • Claim this Profile
Location
Torrance, California, United States, US
Skills
  • Advertising
  • Marketing Communications
  • Marketing Strategy
  • Marketing
  • Social Media Marketing
  • Show all
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Bio

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Steven Isom is a seasoned marketing professional with a strong background in customer service, advertising, and digital marketing. He has held leadership roles in call centers and has experience working with various teams to deliver successful customer support experiences. Steven has a Bachelor's Degree in Marketing from San Diego State University-California State University.

Experience

  • Pearl Abyss
    • Los Angeles Metropolitan Area
    • Live Ops Specialist
      • Apr 2021 - Present
      • Los Angeles Metropolitan Area

  • Pearl Abyss America
    • Live Ops Specialist
      • Apr 2021 - Present

  • Faneuil Inc
    • Torrance, California, United States
    • Call Center Team Lead
      • Dec 2019 - Apr 2021
      • Torrance, California, United States

      • Highly motivated college graduate with demonstrated leadership ability and academic excellence looking for a leadership role in a customer support department.• Change agent marked with proven leadership skills coupled with strong interpersonal skills and the ability and motivation to execute on common goals.

  • Activision
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Tier 3 Support Specialist
      • Mar 2015 - Sep 2019

    • Tier 3 Customer Support Specialist
      • Mar 2015 - Sep 2019

      • Responsible for information gathering, reports to management and studios, assistance with daily meetings with various teams, high level customer support, advanced troubleshooting, investigations, and escalations.• Assisted management with design and implementation of the VIP support experience to great success.• Collected information for daily reports to management regarding volume, handling procedures, and player messaging.• Responsible for the dispensation of handling procedures to frontline agents on new and rising issues.• Assisted with design and implementation of revamped incident management process for reporting new and rising issues to studios, management, and QA.• Taken over various tasks from studios using complex tools, alleviating pressure on studios to continue enforcement and player data manipulation past the normal life cycle of a game.• Demonstrated strong work ethic and dedication to helping the team succeed with every title launched.

  • Meggitt Defense Systems
    • Contracts Administrator
      • Sep 2012 - Nov 2014

  • Meggitt Defense
    • Irvine, California, United States
    • Contract Administrator
      • Sep 2012 - Nov 2014
      • Irvine, California, United States

      • Responsible for pricing, cost/data proposals, interfacing with multiple customer accounts, management of contractual terms and conditions and ensuring customer satisfaction.

  • CyberDefender
    • Technical Liaison
      • Aug 2010 - Feb 2012

Education

  • 2006 - 2008
    San Diego State University-California State University
    Bachelor's Degree, Marketing

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Marketing and Advertising”

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