Experience

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  CometMD

  • Maryville, Tennessee, United States

  • Information Technology Manager

    • Jun 2020 - Present
    • Maryville, Tennessee, United States

     Manage and oversee the IT personnel and the daily operations within the IT department. Maintain and monitor operating systems, security tools, applications, email accounts, laptops, desktops, tablets, phones, software, and hardware. Training clients and technicians on both the software and hardware components. Provide technical support when needed whether it be verbally over the phone or through remote access. Track and maintain hardware and software inventory. Purchase services, inventory, and electronic devices. Research and evaluate technologies, hardware, software, and emerging vendors to stay informed about new features and competitive solutions. Create strategies for new updates that come available and for when upgrading the company’s network software to ensure the network continues to operate smoothly. Work closely with other Department Managers to assess the growth needs and maintenance of the company’s network services. Establish and maintain relationships with the current vendors and vendor services we use.

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  Sugarlands Distilling Company

  • Gatlinburg, Tennessee

  • Supervisor/Onsite IT Specialist

    • Nov 2016 - Jun 2020
    • Gatlinburg, Tennessee

     Supervised the production employees on 1st shift as well as monitored the performance and the work in process for the 750ml bottling line. Machine operation, product changeovers, training, ordered/purchased parts, shipping & receiving, forklift operation, inventory reports, production tracking, batch records, and shift reports. Diagnosed and resolved computer/machine hardware and software issues. Identified and solved problems with the materials using the company’s established processes and procedures. Performed in process quality control on all products as well as machine calibrations using weights and measures.  Communicated and maintained relationships with parts managers and machine technicians from different companies to ensure proper machine maintenance/repair.

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  Steve's Computer Repair

  • Delton, Michigan

  • Head Technician/Owner

    • Jun 2011 - Oct 2016
    • Delton, Michigan

     Part time contract business ran out of my home that provided IT maintenance and repair services to my private clients. Preventative maintenance, hardware installations and removal, software installations and removal, virus removal, printer installs, wireless networking set-up, and computer training. Proficient in multiple Windows based operating systems.

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  Career Quest Learning Centers, Inc.

  • Kalamazoo, Michigan

  • Adjunct Information Technology Instructor

    • Jan 2013 - Dec 2014
    • Kalamazoo, Michigan

     Provide instruction and assistance to students to facilitate their successful completion of training based upon the prescribed curriculums Ability to follow detailed core curriculums Responsible for weekly lesson plans Responsible to maintain safety and student focus through management of daily instruction Monitor and evaluate the students work against stated learning outcomes and work with the students so that a full achievement level is attained Maintain student grades and attendance daily Responsible for Mid-Term Advising for each student halfway through each scheduled course Responsible for maintaining a professional work environment in the classroom by enforcing dress code, classroom rules, and professional behavior expectations Motivate and encourage learning with a diverse group of students Responsible for improving and maintaining curriculum design Participates in academic support programs, student professional programs, and certification programs Participates in weekly faculty meetings, scheduled in-service meetings, and graduation ceremonies Implemented new IT curriculum for All Information Technology courses within the Michigan Branch of Career Quest Learning Centers, resulting in the implementation of a “Test-Out” process for IT students Increased the IT student certification pass ratio from 40% to 80% within year one of becoming an instructor at Career Quest Learning Centers of Kalamazoo. National Technical Honors Society Member since 2012. Promoted to IT instructor at Career Quest Learning Centers after graduation.

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  Parker Hannifin

  • Richland, Michigan

  • Value Stream Leader / Material Handler/ Assemble,Test, & Repair

    • Feb 2005 - Jul 2011
    • Richland, Michigan

     Chiefly responsible for assembling, testing, and repairing pneumatic valves, valve banks, and FRL’s using hand tools, power tools, and test equipment Training, shipping, and receiving, material handling, forklift operation, inventory, blueprint reading, lean, and CNC machine operation. Identified and solved problems with parts and materials using established processes and procedures. Monitored performance and work in process. Lead development in material handling project.

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  Pharmacia / Pfizer

  • Poratge, Michigan

  • Line Coordinator

    • Nov 2002 - Jun 2004
    • Poratge, Michigan

     Monitored performance and work in process for the blister pack and the bottling packaging lines Machine operation, training, batch records, inventory reports, controlled substances, line clearances and changeovers. Performed in process quality control and leak inspections on all products. Moved product in and out of storage to support the flow of production. Ensured proper machine maintenance. GMP/SOP experience.

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  Perrigo

  • Allegan County, Michigan, United States

  • Line Packaging Operator

    • Sep 2001 - Oct 2002
    • Allegan County, Michigan, United States

     Worked on the blister pack and bottle packaging lines. Performed in process quality control and leak inspections on all products. Moved product in and out of storage. Stocked finished goods. Reconciled accounts and completed inventory reports. GMP/SOP experience.

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  UPS

  • Kalamazoo County, Michigan, United States

  • Seasonal Package Sorter/Driver

    • Dec 1994 - Apr 2001
    • Kalamazoo County, Michigan, United States

     Sorted packages according to city, state, street, and zip code for the Southwest and Southeast Michigan areas. Loaded/unloaded package cars and semi-trailers. Delivered early morning next day air and was a driver fill in. Certified Hazmat spill responder.