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Steven Cuellar profile image

Steven Cuellar

Senior Microsoft Market Manager at <a class="not-italic font-text_font text-[18px] font-bold cursor-pointer text-link_color" target="_blank" href="/companies/mosaic-sales-solutions">Mosaic Sales Solutions</a>
Intro Book
Retail professional with 10+ years of experience in sales, management, and customer service.
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Location
Baltimore, Maryland, United States, US
Languages
  • English -
Skills
  • Sales
  • Management
  • Training
  • Retail
  • Store Management
  • Show all
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Bio

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Topline AI
Steven Cuellar is a seasoned retail professional with 10+ years of experience in sales, management, and customer service. He has worked in various roles, including Senior Microsoft Market Manager, Hobby Center Manager, Assistant Manager, and Manager (District Trainer), with expertise in training, merchandising, and customer satisfaction. He holds multiple Microsoft certifications and has a HS Diploma in General Studies.

Credentials

  • Copilot+PC ExpertClass
    Microsoft
    May, 2024
    - May, 2026
  • Creating Your Personal Brand
    LinkedIn
    Aug, 2023
    - May, 2026
  • Discovering Your Strengths
    LinkedIn
    Aug, 2023
    - May, 2026
  • How to Sell on Value, Not Price
    LinkedIn
    Aug, 2023
    - May, 2026
  • Own Your Voice: Improve Presentations and Executive Presence
    LinkedIn
    Aug, 2023
    - May, 2026
  • Coaching and Developing Employees
    LinkedIn
    May, 2022
    - May, 2026
  • Microsoft Certifications: Exams, Paths, Certifications, and Resources
    LinkedIn
    May, 2022
    - May, 2026
  • PowerPoint: Designing Better Slides
    LinkedIn
    May, 2022
    - May, 2026
  • Microsoft Copilot 2024-2025 ExpertClass
    Microsoft
    May, 2024
    - May, 2026
  • Microsoft Copilot 2024-2025 ExpertClass
    Microsoft
    Mar, 2024
    - May, 2026
  • Camino del experto Windows 11 Home 2024
    Microsoft
    Jan, 2024
    - May, 2026
  • Microsoft 365 ExpertPath 2024
    Microsoft
    Jan, 2024
    - May, 2026
  • Xbox ExpertPath 2024
    Microsoft
    Jan, 2024
    - May, 2026
  • Microsoft 365 Accreditation 2023-2024
    Microsoft
    Aug, 2023
    - May, 2026
  • Windows 11 Home Accreditation 2023-2024
    Microsoft
    Aug, 2023
    - May, 2026
  • Surface Accreditation 2023 Badge
    Microsoft
    Sep, 2022
    - May, 2026
  • Xbox Accreditation 2023 Badge
    Microsoft
    Sep, 2022
    - May, 2026
  • Windows 11 Pro Accreditation 2021
    Microsoft
    Aug, 2021
    - May, 2026

Experience

  • Mosaic Sales Solutions
    • United States
    • Advertising Services
    • 700 & Above Employee
    • Senior Microsoft Market Manager
      • Jul 2016 - Present

      Train retail professionals on current and upcoming Microsoft products. Install maintain and repair Xbox kiosks, and demo PCs in 80+ retailers across several states.Create training and sales events to excite retail professionals and customers to increase sales potential in the Maryland area market.Work with stores to ensure marketing signage is current and accurate to ensure brand message stays in sync across multiple retailers.

    • Xbox Market Manager
      • Oct 2013 - Jun 2016

      Train and update sale associates on new Xbox games and hardware. Install, maintain, and repair Xbox demo units. Create excitement among staff and customers for Xbox and games.

  • Games Workshop
    • White Marsh, MD
    • Hobby Center Manager
      • Nov 2012 - Aug 2013
      • White Marsh, MD

      Selling some of the highest quality miniature war figures, and recruiting new customers to the hobby.

  • Namco Pool and Patio
    • Baltimore, Maryland Area
    • Assistant Manager (Comissioned Sales)
      • Mar 2011 - Nov 2012
      • Baltimore, Maryland Area

      Assisted store manager in growing store sales, averaged 5-10% over budget store sales with personal sales per hour greater than district average. Maintained standards of operation above requested levels while keeping customer service issues to a minimum. Trained new hires in all aspects, from run...

  • Leslie's Poolmart, Inc.
    • Baltimore, Maryland Area
    • Manager (District Trainer)
      • Jun 2001 - Feb 2010
      • Baltimore, Maryland Area

      Ran 2 locations, last location was highest volume in district. I had 4 assistants promoted to their own stores. In addition to running all aspects and training within my own store, as district trainer I was responsible for training new hires in 5 Baltimore area locations.

Education

  • 1992 - 1996
    Classical High School

Suggested Services

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Industry Focus. “Retail”

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