Experience

• 

  Fiserv Bank Solutions

  • United States

  • Senior Solutions Strategist

    • Apr 2013 - Present
    • United States

• 

  Fiserv

  • Pittsburgh, PA

  • SVP Product / Strategy / Professional Services

    • Feb 2008 - Mar 2013
    • Pittsburgh, PA

    As a senior leader of this organization my primary focus was on achieving the financial objectives for our business while never losing sight of client management, strategic planning as well as all of the day to day operational facets of the business.• Achieved 100%+ of Net Income targets (200% over budget in 2011 and 50% over in 2012).• Achieved 100%+ of Revenue targets (10% over budget in 2011 and 20% over in 2012).• Achieved 100%+ of Professional Services Revenue targets (50% over budget in both 2011 and 2012)• Delivered 20%+ Operating Margins 2011, 2012• Created and maintained key partnerships with SAP and Oracle• Served more than 700 banks (from top 10 to community), credit unions, and mortgage companies• High Client / Partner retention rateMy operational responsibilities included all aspects of running our Business Intelligence / Information Management product and services business:• Product management / Strategy for our CRM and BI products and solutions• Solutions consulting / delivery and PMO for our diverse client base• Client Support (24 x 7) ensuring mission critical systems were available, thus enabling our clients to achieve those business objectives that were dependent on information• Client management/ Sales ConsultingOur Products and Solutions served as the foundation for strategic client initiatives related to:• Big Data Analytics• Data Mining / Data Integration• Customer Relationship Management (CRM) / Sales Force Automation (SFA) • Business Process Management (BPM)• Enterprise Business Intelligence / Reporting• Enterprise Content Management (ECM)The professional services organization which I ran was responsible for:• Warehouse / Solutions customization and implementation • Data integration for a diverse set of internal and external data sources• Hardware / software upgrades and support• Administration / usage Training and Product Consulting• Creation of custom business applications

• 

  Fiserv CCS

  • Pittsburgh, PA

  • Chief Technology Officer, SVP

    • Apr 2007 - Feb 2008
    • Pittsburgh, PA

    I was asked by the President of the Bank Products Division to assume a temporary division level position as Chief Technology Officer (CTO) for the division. In this role I provided technology oversight to our 5 business units and led key technology related initiatives within the division.

• 

  Mellon Bank

  • Programmer

    • 1989 - 1991