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Steve Whitehead is a seasoned technical professional with 22 years of experience in troubleshooting, technical support, and field service, including 5 years at Fujifilm Canada Inc. as a Technical Service Specialist. He holds a Photography Technician Program degree from Langara College and is certified in CompTIA A+ (IT Technician).

Credentials

  • CompTIA A+ (IT Technician)
    CompTIA
    Jan, 2010
    - Apr, 2026

Experience

  • FUJIFILM CANADA INC.
    • Surrey, BC, Canada
    • Technical Service Specialist
      • Apr 2019 - Present
      • Surrey, BC, Canada

      Continuation of same position held at Customer Support Services Canada (CESC) & FUJIFILM CANADA INC before that.

    • Technical Service Specialist
      • Apr 2010 - Apr 2019

      Continuation of same position held at FUJIFILM CANADA INC with newly FUJIFILM created company.

    • Technical Service Specialist
      • May 1988 - Apr 2010

      Provided on-site repair of complex electro-mechanical equipment by correctly identifying issues through methodical troubleshooting. Performed complex repairs, installation and preventative maintenance on equipment such as commercial photographic wet labs (silver halide), drylabs (inkjet & dye-sublimation) and film scanners from various different manufactures. Experience with photographic kiosks and networking of equipment. Experience with many software packages used on photographic equipment. Ability to read schematics to troubleshoot issues with equipment. In addition to commercial photographic equipment I also performed complex repairs, installation and maintenance on automated robotic retail equipment.Traveled nationally to perform onsite installation, repair, maintenance of equipment or software installation/trouble-shooting. Provided in-house and on-site training to customers. Handled hazardous chemicals and materials in addition to the set-up, networking and programming of equipment. Provided national tier 1 phone support to customers before dispatching technicians as required.Provided specialist support to technicians in the field on electrical, chemical, mechanical and software issues. Provided in-house and field training to field technicians.

    • Photolab Operator
      • 1985 - Aug 1987

      Lab operations & maintenance.

Education

  • 1987 - 1988
    Langara College
    Photography Technician Program
  • 1985 - 1987
    Spectrum Community School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Photography”

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