Experience

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  Hitachi Solutions America

  • Irvine, California

  • Client Services Principal

    • Feb 2020 - Present
    • Irvine, California

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  Sensormatic

  • Irvine, California

  • Director Software Solution Management, Retail Inventory Intelligence

    • Jul 2016 - Feb 2020
    • Irvine, California

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  FMC Technologies

  • Irvine, CA

  • Director Product Management, Research and Development, UCOS Products Group

    • Sep 2012 - Jul 2016
    • Irvine, CA

    Responsible for strategy, planning and execution of all development, QA and publication activities for company's UCOS general purpose control systems product line (engineering configuration UI, HMI, controllers and all related applications). Introduced and managed Agile-based product development methodology and established formal QA and release management standards (TFS CMMI Level II templates).Systemized global product management processes and maintained continuous customer- and partner-channel product input streams.In 2015, UCOS controller, HMI and Data Services products were adopted by FMC as global control system standard products for all surface and subsea applications.

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  Hitachi Solutions America, Ltd- Business Solution Group

  • Irvine, CA

  • Director Professional Services, Mobile Field Service Automation Program

    • Oct 2007 - Sep 2012
    • Irvine, CA

    Directed all FSA project implementations and managed global partner channel creating sales and implementation presence in 12 countries.Managed after-market product design, development and 2nd-level support services.Established sales estimation and planning standards.Managed partner and customer implementation training initiatives for global expansion.Company was named 2009 Microsoft Global Partner of the Year.Iteration2 was acquired by Hitachi Consulting in June, 2007 and transitioned to Hitachi Solutions America in April, 2012 (see prior "Experience" entry below).

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  Iteration2 (Acquired by Hitachi Solutions, 2007)

  • Irvine, CA

  • Director of Professional Services - Mobile Field Service Automation and ERP Integration

    • Oct 2004 - Sep 2007
    • Irvine, CA

    Established the Field Service Automation (FSA) Global Professional Services team in 2004 (when company operated as Iteration2) and led implementations for nearly 60 customers in 12 countries generating $50 million in revenue. Directed all FSA project implementations and produced company’s Microsoft Industry Builder Initiative (IBI) Business Plan for FSA global sales & marketing, a key business enabler that helped the company grow from $3 million to $30+ million in annual revenue.Helped develop global partner channel over 3-year period creating sales and implementation presence in 12 countries.Managed after-market product design and development, systemized customer support and managed 2nd-level support services.Established sales estimation and planning standards.Managed partner and customer implementation training initiatives for global expansion.Received company's 2006 Innovation Award and employees' 2008 "Superhero" Award (selected by all company employees).Company was named first Microsoft U.S. Partner of the Year in consecutive years (2005 & 2006).Iteration2 was acquired by Hitachi Consulting in June, 2007 and transitioned to Hitachi Solutions America in April, 2012 (see "Experience" entry above).

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  FieldCentrix

  • Irvine, CA

  • Director Professional Services - Mobility implementation, integration and customer support services

    • Apr 2000 - Oct 2004
    • Irvine, CA

    Key Responsibilities and Accomplishments:Provided key leadership, direction and engineering expertise to the Services and Support, Integration, Sales and Product Development teams that produced 54 live customers, over 4,000 users, and integrations with 12 different ERP and FSA systems.Implemented field service solutions for multiple industries: primarily, Gas Separation and Production, HVAC and Mechanical Service, Material Handling and ManufacturingManaged revenue growth from less than $1 million to over $8 million annually.Established repeatable and measurable Service and Support processes that led to all projects being delivered on-budget and on-time during the final 30 months of my tenure.Conceptualized and implemented Enterprise Project Management System (EPMS) solution that resulted in company’s first project planning, time capture and billing support systems.Successfully managed company’s services, support, training and system integration programs through multiple reorganizations.Received 2003 Critical Path Award selected by Sales and Marketing team.

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  Nexgenix

  • Irvine, CA

  • Managing Director Delivery Services - CRM, Field Service and eBusiness implementations

    • Jun 1996 - Apr 2000
    • Irvine, CA

    Key Accomplishments:Managed multiple implementations in manufacturing, banking and transportation industries involving Client-Server, eBusiness, CRM and Field Service Automation solutions. Designed and deployed company’s Consultant Management System (CMS), a custom web-enabled Enterprise Project Management System that provided project scheduling, labor forecasting, time and expense processing, billing and employee reimbursement functions.Established New Employee Orientation Training and Career Management programs.

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  Control Systems International

  • Overland Park, KS/ Irvine, CA

  • Manager Engineering Services - Management, sales and engineering of custom control systems

    • Apr 1987 - Jun 1996
    • Overland Park, KS/ Irvine, CA

    Key Accomplishments:Co-managed launch of company’s first branch office operations (1991 in Irvine, CA) Built team of 25 engineers and developed business operations that produced $11.5 million annual revenue stream within 5 years.Directed all aspects of design, construction, installation and maintenance of control system solutions for oil and gas applications (Fuel Terminal, Tank Farm and Pipeline Automation).Led five year effort involving more than 60 projects to automate major oil and gas supplier's West Coast distribution operations. Comprehensive solution included tank farm inventory control, pipeline manifold and booster station automation, oxygenated-fuel blending algorithms, and full loading-rack terminal operations.Built and commissioned fault-tolerant payload environment control system at Cape Canaveral’s Complex 41 Titan IV launch facility (in accordance with Air Force military specifications.) Developed company's first client/server business system for time capture and billing support.

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  Wellman Thermal Systems

  • Shelbyville, IN

  • Electrical Controls Engineer - Control systems design for industrial furnace manufacturer

    • Sep 1985 - Apr 1987
    • Shelbyville, IN

    Key Accomplishments:Pioneered first Programmable Logic Controller (PLC) based solution. Produced 75% reduction in materials and labor costs for manufacturing company’s line of Vacuum Furnaces.Engineered, installed and maintained custom control system solutions for company’s line of integral quench furnaces, material handling systems and vacuum furnace controls.