Okay, let’s tackle this. So Steve Stacey has 9 years of experience as a customer service representative. The industry average for customer service representatives in Canada is around $25-$35 per hour. Considering his experience and location (Kitchener, Ontario), I’m estimating his hourly rate to be on the lower end of that range, around $25. This is because Kitchener is not a major hub for customer service jobs, and Steve’s experience is relatively standard. Maybe slightly higher if he has additional skills or certifications, but based on the information provided, $25 is a reasonable estimate.