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Steve Nevins profile image

Steve Nevins

Business Analyst at SAFE Credit Union
Intro Book
Seasoned IT professional with expertise in process improvement and software development.
  • Claim this Profile
Location
Rocklin, California, United States, US
Skills
  • Process Improvement
  • Customer Service
  • Project Management
  • Sql
  • Business Intelligence
  • Show all
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Bio

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Steve Nevins is a seasoned IT professional with expertise in process improvement, customer service, project management, and software development. He has worked in various roles, including Business Analyst, Operations Analyst, and Manufacturing Engineer, and has experience with multiple technologies such as SQL, Crystal Reports, Active Directory, and Microsoft Office. Steve holds a Bachelor of Science degree in Electronic Computer Technology from California State University-Chico.

Credentials

  • Implementing a Data Warehouse with SQL Server 2022
    LinkedIn
    Apr, 2024
    - Apr, 2026
  • Problem-Solving Techniques
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • SQL Tips and Tricks for Data Science
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • Implementing a Data Warehouse with Microsoft SQL Server 2012
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Requirements Elicitation and Analysis
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Root Cause Analysis: Getting to the Root of Business Problems
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Embracing Change (2014)
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Programming Foundations: Databases
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • SQL Server Analysis Services
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Get Ready for Generative AI
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Learning Data Analytics: 1 Foundations
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Python in Excel
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • How to Research and Write Using Generative AI Tools
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • How to Use LinkedIn Learning
    LinkedIn
    Apr, 2023
    - Apr, 2026
  • Using Gender Inclusive Language
    LinkedIn
    Apr, 2023
    - Apr, 2026
  • Power BI Essential Training
    LinkedIn
    Mar, 2022
    - Apr, 2026
  • Professional Networking
    LinkedIn
    Feb, 2020
    - Apr, 2026
  • Banish Your Inner Critic to Unleash Creativity
    LinkedIn
    Jan, 2020
    - Apr, 2026
  • Being an Effective Team Member
    LinkedIn
    Jan, 2020
    - Apr, 2026
  • Managing Stress for Positive Change
    LinkedIn
    Jan, 2020
    - Apr, 2026
  • Persuading Others
    LinkedIn
    Jan, 2020
    - Apr, 2026

Experience

  • SAFE Credit Union
    • Folsom, California, United States
    • Business Analyst
      • Jan 2023 - Present
      • Folsom, California, United States

  • Reconext
    • Roseville, California, United States
    • Operations Analyst
      • Apr 2020 - Oct 2023
      • Roseville, California, United States

  • VSP Vision Care
    • Rancho Cordova, California
    • Business Specialist
      • Sep 2015 - Aug 2019
      • Rancho Cordova, California

      •Develop reports for multiple departments on HEAT, AMAG, VSPnet, and Cisco CAD databases utilizing Crystal Reports, Cognos, WebView, Microsoft Access, and SQL Query Analyzer.•Participated on the following projects: Microsoft Access License recovery, Mobile Computing, CIGNA Portal, and UPS Upgrade.•Support and maintain Incident and Problem Management tools to track issues and identify problems that can be removed from VSP’s IT environment. •Design and develop technical documentation improving customer ability to be self-supporting.•Maintained and update the Technical Assistance Center (TAC) web page.•Develop and maintained department KJA reports and TAC monthly reports.•Performed System Network Administration duties effectively facilitating user accessibility.•System administrator of the incident tracking system to maintain users, groups, and auto tasks.•Developed and modified the renewal process for VPN Remote Network Access reducing the work load for TAC by 3-5 days per month.•Perform Help Desk Coordinator duties by handling first and second level support calls. Troubleshoot MS Office applications with customers, identifying problems and training customers on the use of existing tools.• Provide 1st level tech support for VSP employees through phone/remote connection/email.• ITSM tool Administrator.•Tracking and monitor service requests and TAC tickets to ensure timely resolution within customer expectations.•Provide purchasing with necessary specifications to order equipment for various projects and services to facilitate business partners’ requests.•Devised process that automates the Mobile device request process, thereby reducing TAC’s work load.

  • VSP
    • Reporting Specialist/Help Desk Support
      • Jan 2006 - Aug 2015

  • Solectron
    • Lincoln, CA
    • Manufacturing Engineer 3
      • Jun 2001 - Sep 2005
      • Lincoln, CA

      • Developed reports with Crystal Reports, SQL Query Analyzer meeting business needs of customers.• Developed, upgraded, and implemented test programs for LaserJet printers on multiple operating systems that supported retention of the contract with HP.• One of the few people outside HP authorized to use their proprietary test software.• Assisted in development and administration of the repair database (Access, Informix and SQL) enabling collection of repair data on LaserJet printers supporting improvements of next generation of printers.• Initiated recommendations on system updates to repair databases resulting in improved operator usability.• Created scripts to update LaserJet test programs in order to automatically update workstations, resulting in installation of latest test programs on production line supporting 6Sigma audit requirements.• Developed and updated repair processes and other process documentation to maintain an efficient production line.• Identified and corrected problems with test stations, databases, and test programs in a timely manner, enabling continued production.• Interfaced with customer engineers regarding LaserJet New Product Iintrductions’s and product/test upgrades, resulting in improved test and feed back to create better products.

  • Artysen Solutions
    • Lincoln, CA
    • Process Engineer
      • May 1994 - Jun 2001
      • Lincoln, CA

      • Developed and updated repair processes and other process documentation to maintain an efficient production line.• Identified and corrected problems with test stations, databases, and test programs in a timely manner, enabling continued production.• Interfaced with customer engineers regarding LaserJet NPI’s and product/test upgrades, resulting in improved test and feed back to create better products.• Participated on team responsible for transferring the LaserJet repair process

  • Hewlett Packard
    • Roseville, CA
    • Technician Level III
      • Nov 1992 - May 1994
      • Roseville, CA

      • Worked with the development lab engineers during the New Product Introductions of several IO cards used in the HP9000 series servers

Education

  • California State University-Chico
    Bachelor of Science (BS), Electronic Computer Technology

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Information Technology”

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