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Steve Johnson
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- Training
- Servers
- Enterprise Software
- Management
- Cloud Computing
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Bio
Credentials
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Learning Articulate Rise
LinkedInJun, 2020- May, 2026 -
Visual Aesthetics for Elearning
LinkedInJun, 2020- May, 2026 -
Introduction to AWS for Non-Engineers: 1 Cloud Concepts
LinkedInApr, 2020- May, 2026 -
Introduction to AWS for Non-Engineers: 1 Cloud Concepts (2019)
LinkedInApr, 2020- May, 2026 -
Introduction to AWS for Non-Engineers: 2 Security
LinkedInApr, 2020- May, 2026 -
Introduction to AWS for Non-Engineers: 3 Core Services
LinkedInApr, 2020- May, 2026 -
Introduction to AWS for Non-Engineers: 4 Billing and Pricing
LinkedInApr, 2020- May, 2026 -
Elearning Essentials: Storyboarding
LinkedInJan, 2020- May, 2026 -
Instructional Design: Storyboarding
LinkedInJan, 2020- May, 2026 -
Public Speaking Foundations
LinkedInJan, 2020- May, 2026 -
Sales Enablement
LinkedInJan, 2020- May, 2026 -
Cert Prep: Adobe Captivate Specialist
LinkedInSep, 2019- May, 2026 -
Learning SCORM and Tin Can API
LinkedInSep, 2019- May, 2026 -
Solution Selling
LinkedInAug, 2019- May, 2026 -
Ethical Hacking: Trojans and Backdoors
LinkedInJul, 2019- May, 2026 -
Security Awareness and Culture Professional (SACP)™
H Layer CredentialingNov, 2023- May, 2026 -
Proofpoint Certified AI/ML Specialist 2023
ProofpointOct, 2023- May, 2026 -
CompTIA Security+ CE
CompTIANov, 2016- May, 2026 -
CompTIA Printing and Document Imaging Certification (PDI+)
CompTIA
Experience
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Dell Technologies
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Round Rock, Texas, United States
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Sr. Analyst, Training and Development for the Security and Resiliency Organization
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Aug 2021 - Present
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Round Rock, Texas, United States
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KellyMitchell Group, Inc
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Round Rock, Texas, United States
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Security Awareness and Training Consultant ( Sr. Instructional Designer)
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Aug 2020 - Aug 2021
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Round Rock, Texas, United States
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RigUp
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Austin, Texas Area
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SR. INSTRUCTIONAL DESIGNER
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Aug 2019 - Apr 2020
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Austin, Texas Area
• Built a variety of training content and user guide references for new software platform elements across all areas of the business, enabling both internal and external customers to drive familiarity with product usage.• Developed numerous instructional aids and training delivery documents for the new mobile service platform, resulting in a substantial increase in the ability of account executives to easily train Enterprise partners and drive adoption for use of the new platform.• Created an extensive eLearning course module and certification exam for Hydrogen Sulfide (H2S) safety awareness training for use by workers in the energy industry to satisfy compliance requirements.• Edited and updated key existing training documentation across several departments, as well as working cross-departmentally with SMEs to create numerous self-narrated tutorial videos for critical platform solutions.
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Verizon Connect
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Austin, Texas Area
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SR. TRAINING SPECIALIST
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Jan 2017 - Apr 2019
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Austin, Texas Area
• Delivered online virtual classroom sessions and onsite customer instructor-led training events to a wide variety of Enterprise customers with a focus on various applications in the Verizon Connect telematics software product platform. • Created and updated the full array of classroom guides, online references, and training documents resulting in the highest level of content quality for optimum learner retention. • Provided an outstanding instructor-led training experience for our customers by delivering all material in such a way that it was both memorable and beneficial to all students, and facilitated long term retention of key product knowledge.
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Telogis
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Austin, Texas Area
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SR. INSTRUCTIONAL DESIGNER AND INSTRUCTOR
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Jun 2012 - Jan 2017
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Austin, Texas Area
• Designed and delivered technical new product curricula for both internal and external Telogis customers. Created and/or updated the full suite of Web-based training courses and corresponding certification exams for all internal and external customers across the Telogis software platform, using technical writing skills to create a robust and engaging training experience to ensure maximum positive learner impact• Performed as the Go-To SME for training content development and ILT for the Telogis platform of products, mentoring and onboarding all new training content development team members and driving content quality and consistency. This resulted in a higher level of quality for Telogis Training online content and ILT • Facilitated several thousand virtual webinar training sessions as well during this period, resulting in increased adoption of software and customer efficiency with the use of the platform. Created, customized, and maintained Telogis training delivery PowerPoint decks, quick references, and curriculum, as well as updating and maintaining the online training modules and corresponding certification exams in order to increase overall delivery quality and efficiency as the product platform portfolio evolved• Collaborated with key stakeholders to determine customer training needs and training development focus for the full platform of software products resulting in an exceptional learning experience for all Telogis customers. Developed new and improved courses to meet changing demands
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SR.TECHNICAL TRAINING DEVELOPER
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Jan 2010 - Jun 2012
• Effectively developed content for numerous “new product” training projects simultaneously, interacting with global partner vendors, Dell field service partners, and Dell new product engineering to ensure product training readiness and serviceability.• Collaborated as a New Product Core team member, participating with engineering and all other key stakeholders in pre-RTS product reviews, serviceability assessments, Schedule C contract negotiations, and other product development functions.• Acted as DCSE program training lead, assessing training needs for the field, performing external web publishing of all training documentation, creation and maintenance of all certification exams, and project leadership functions to improve the program. • Directly supported vendor partner training for four partner companies with over 200,000 field service technicians globally, fostering closer partner relationships and streamlining communication for more efficient training development and delivery resulting in heightened skillsets and technical proficiency for Dell field service technicians.• Created and completed a Six Sigma Green Belt process improvement project to transition the Global Dell Service Partner (DSP) certification program from multiple product exams to a single annual exam strategy. Resulted in substantial annual savings for Dell and its field service partners.
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Global Content Manager, Training
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Jan 2009 - Jan 2010
• Accomplished team goals through the creation of a set of global standards and processes for all training content development within the Dell Global Learning and Development group • Reviewed and edited all global training content for both internal and external stakeholders and partners prior to publishing, resulting in a drastic improvement in the accuracy of all training content• Standardized training content development processes and developed new content style guides, templates, and editing processes for all of Dell Global Learning and Development • Participated in the evaluation of numerous LMS products to drive for adoption of the best available choice and monitored adherence by all content developers in order to drive improvements in overall training product quality
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TECHNICAL TRAINING DEVELOPMENT AND DELIVERY SPECIALIST
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2001 - 2009
• Developed online training material for multiple Dell product lines through technical writing, content design, editing, and publishing of extensive Dell product training documentation in order to facilitate more efficient delivery of the training necessary to support new product offerings• Developed all content for the first Dell troubleshooting-based classroom training curriculum for multiple product lines, delivering classroom instruction which enabled Dell's phone support agents and field service technicians to take more holistic troubleshooting, diagnosis, and repair approach, resulting in a substantial reduction in multiple dispatch repair efforts and extensive savings to Dell• Delivered classroom training on multiple product lines to a variety of internal support personnel, external Dell private sector customers, and government customers seeking dell certification for their technicians, increasing their ability to provide in-house service and support for their various Dell products
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Education
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Sam Houston State University
Music Performance, General, 3.9 GPA
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Industry Focus. “Computer Software”
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