Experience

• 

  Thorlabs

  • Newton, NJ

  • Laser Engraver

    • Aug 2020 - Present
    • Newton, NJ

• 

  Giglione Ackerman Agency @gig_ackagency

  • Edison, NJ

  • Insurance Agent

    • Dec 2017 - Present
    • Edison, NJ

    Protecting families by providing whole life and term insurance to provide for final expenses, replace lost income, protect your mortgage, and assure your childs education

• 

  Atlantic Im & Export Corp

  • Branchburg, NJ

  • Quality Control

    • Jun 2014 - Present
    • Branchburg, NJ

    - Managing inventory for US import/export distribution center for two German auto parts companies. - Shipping and receiving duties for incoming merchandise and outgoing orders.- Utilizing Microsoft Word and Excel to design labels and spreadsheets.- Current project: integrating bar coding system with database.

• 

  Spruce Run Recreation Area (FEMA)

  • Chester, NJ

  • Crew Chief

    • Mar 2013 - Jun 2014
    • Chester, NJ

    Disaster recovery for damage caused by superstorm Sandy. Work included clearing trails, fixing buildings, and general grounds upkeep.

• 

  Verizon Wireless

  • Bedminster, NJ

  • Technical Support Analyst

    • Jul 2011 - Oct 2011
    • Bedminster, NJ

    - Monitored Remedy ticket system, worked system performance tickets, and analyzed data to diagnose and resolve reported customer issues including signal (RF), dropped calls, and noise. Escalated tickets to proper technicians for additional research.- Data mined using NetGeo, SANE, MARS, MTAS, and RTT (Real Time Tool) to analyze customer account databases and monitor network infrastructure. - Executed queries to simplify and organize search parameters for trouble tickets..

• 

  Capitol Care

  • Stanhope, NJ

  • Senior Technical Support

    • Nov 2010 - Jan 2011
    • Stanhope, NJ

    - Oversaw support and service for company IT services including PCs, networks, phone systems, and Blackberry cellular issues.- Developed policies and documentation where no standardization existed prior.- Unified IT support to provide single point of contact for all support and service.- Administrated logins, passwords, and permissions for email accounts and databases.

• 

  Professional Services Group

  • Dover, NJ

  • Instructors Chairperson and Orientation Instructor

    • Jun 2008 - Nov 2010
    • Dover, NJ

    - Led instruction of weekly PSG Orientation class of between 12-20 prospective members.- Amended Powerpoint presentation and handouts to keep information current.- Represented Instructors Group at monthly Steering Committee meetings.- Hosted monthly meeting for instructors to discuss issues, set schedule, and determine needs for new instructors.

• 

  AT&T

  • VoIP Test Engineer

    • 2005 - 2008

    Successfully managed the testing and deploying of code drops and upgrades to the AT&T Callvantage VoIP service in both the test labs and field.- Completed testing for FCC E911 mandate for CVoIP service to meet deadline. Assured government Mandate was met on time avoiding FCC fine.- Reduced downtime to transfer testing between testbeds 80%. Developed process to eliminate need to reconfigure each TA.- Decreased assigned personnel for CVoIP testing by 39%. Redesigned test scripts and developed element specific spreadsheets allowing personnel to be assigned to other projects.- Improved tester productivity 34%. Consolidated test scripts and spreadsheets to help flow of testing, which in turn reduced cycle time for testing.- Prevented lab downtime by becoming single point of contact for deployments. Facilitated daily conference call and weekly meeting to organize code drops and testing.

  • Telcom Lab Engineer

    • 1999 - 2005

    Provided technical support for multiple vendors and test teams in research and development telecom lab.- Designed rack configuration to increase COLO cage capacity of VoIP equipment 40%. - Installed KVM switch reducing workstations by 50%. Centralized servers into single location.- Expedited software upgrade to field technicians. Coordinated with Lucent initiating intranet webpage to distribute Anymedia upgrade eliminating need for individual logins.- Improved lab efficiency by designing patch wallfield to consolidate call generators with testbeds. Prevented installing wiring for future testing, and reduced downtime by simplifying transfers between testbeds.- Recognized as SME for cabling, terminating, and installation.- Averted missing deadlines by implementing overtime installing vendor equipment.

  • Technical Coordinator

    • 1996 - 1999

    Provided technical support and service for customer bay labs, network LAN users, and public printer rooms.- Established policy to decrease initial response time for trouble tickets with in 24 hours. Issues were resolved in more timely manner improving productivity and customer satisfaction.- Managed purchasing for division when position was vacated. Completed training for Certified Code Consultant necessary for duties.- Reduced storage capacity by 66%. Developed recycling program for outdated equipment.

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  Fun Services

  • Warehouse Manager

    • 1993 - 1996

    Managed a large warehouse for a seasonal events company.