Experience

• 

  Cavpower

  • Adelaide, South Australia, Australia

  • Senior Manager Product Support

    • Feb 2023 - Present
    • Adelaide, South Australia, Australia

• 

  ESCO Corporation

  • Adelaide, South Australia, Australia

  • Area Manager

    • Jul 2021 - Feb 2023
    • Adelaide, South Australia, Australia

    On-site monitoring of product performance (both ESCO and Competitor) to maintain existing market share.Identify, qualify and capture new opportunities to grow market share across various product families.Maintain an accurate record of equipment within ESCO’s Equipment Database.Forecast product usage rates to ensure optimum stock holdings at ESCO distribution centres and site stores.

• 

  Cavpower

  • Australia
  • Machinery Manufacturing
  • 100 - 200 Employee

  • Customer Support Representative

    • Aug 2020 - Jun 2021

    • Manage customer accounts utilising Uptake Sales Link CRM.• Increase parts and service revenue through superior product support.• Identify value added customer solutions and areas for growth.• Developing and realising new business opportunities across mining products and customers.• Develop long term partnerships within customer group.• Actively promote the values of brand Cavpower.

  • Customer Support Representative BHP

    • Sep 2018 - Aug 2020

    • Site based customer support representative, BHP OD Surface Operations.• Support for entire underground and surface caterpillar fleet.• Interpret performance metrics data, develop and implement maintenance strategies. • Review machine data downloads and report/forecast reliability issues. • Review fleet history for trending data and implement change. • Focus on continuous improvement and customer satisfaction.

  • Diesel Mechanic

    • Feb 2017 - Sep 2018

    Roxby Downs based, working at various sites including Prominent Hill and Olympic Dam underground and Component rebuild centre in Adelaide.Engine and driveline rebuilds to Cat reusability standards. Site based labour hire at OD, breakdown and scheduled maintenance. Product support and fleet maintenance at Prominent Hill.

• 

  Thiess

  • Western Australia, Australia

  • Diesel Mechanic

    • Sep 2016 - Feb 2017
    • Western Australia, Australia

    Working predominantly as a drill fitter in field crew. Maintaining all track gear on site including Cat D10 Dozers, Liebherr 996, 9400, 9250 excavators and Atlas-Copco D65, Pit-Viper 271 and Sandvik DR580 Drills. Including a small fleet of "Flanders" Autonomous Drill Rigs. Tasks include scheduled servicing, in pit breakdowns, midlifes and unscheduled repairs both in workshop and in field.

• 

  Mader Group

  • Western Australia, Australia

  • Diesel Mechanic

    • Mar 2016 - Sep 2016
    • Western Australia, Australia

    Return to FIFO with Mader at Cloudbreak working for Ancillary department on Major Component Rebuilds.Machines include but not limited to Cat 994, 992, D10, D11, 24M

• 

  Staker Hydraulic Specialists Pty. Ltd.

  • Dry Creek, South Australia, Australia

  • Hydraulic Technician

    • Apr 2014 - Mar 2016
    • Dry Creek, South Australia, Australia

    Field service role Hydraulic breakdowns and repairs on a vast range of fixed to mobile plant, servicing power units. Component and system efficiency testing and rebuilds. Building custom hydraulic power units to customers’ requirements.

• 

  Mader Group

  • Western Australia, Australia

  • Diesel Mechanic

    • Apr 2014 - Apr 2015
    • Western Australia, Australia

    Labor hire Heavy Duty Diesel Fitter at FMG cloudbreak WA

• 

  BGC (Australia) Pty Ltd

  • Whyalla, South Australia, Australia

  • Diesel Mechanic

    • Jan 2013 - Apr 2014
    • Whyalla, South Australia, Australia

    machine servicing and preventative maintenance, component overhaul, hydraulic and electrical diagnosis and repairs, minor welding and electrical fitments, in-pit breakdowns (field service), all major and minor repairs to all plant and equipment.

• 

  HWE MINING PTY LIMITED

  • Whyalla, South Australia, Australia

  • Diesel Mechanic

    • Aug 2010 - Jan 2013
    • Whyalla, South Australia, Australia

    machine servicing and preventative maintenance, component overhaul, hydraulic and electrical diagnosis and repairs, minor welding and electrical fitments, in-pit breakdowns (field service), all major and minor repairs to all plant and equipment.