Experience

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  Trash Butler

  • United States
  • Facilities Services
  • 100 - 200 Employee

  • Operations Reporting Manager

    • Jan 2021 - Present

    Management of data processes and reporting for all Trash Butler departments to help analyze, proactively solve, and ultimately prevent business problems, optimize profits, minimize butler and client attrition, and streamline logistic processes.

  • Regional Manager

    • Aug 2018 - Jan 2021

    Oversite and management of regional operations for door to door valet services for apartment complexes and multi-family housing communities.

  • Senior District Manager

    • Jan 2018 - Aug 2018

    Oversite and management of regional operations for door to door valet services for apartment complexes and multi-family housing communities.

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  Aramark

  • Tampa/St. Petersburg, Florida Area

  • General Manager - Macdill Air Force Base

    • May 2016 - Nov 2017
    • Tampa/St. Petersburg, Florida Area

    Management and full operations control of food services and resources to meet operating and financial goals, client objectives, and customer needs at MacDill Air Force Base. Responsible for Air Force Club and full catering department, full service dining facility for active duty airmen, and multiple retail locations on base. • Provide supervision, HR guidance and coaching for all management and staff. • Responsible for creating and analyzing accurate yearly and monthly projections and financial reports, including measurement of sales, food, labor, directs and profitability. • Conduct full account marketing, menu development, daily revenue controls, site re-engineering, and yearly business strategy planning• Manage client, employee and customer relations; establish strong and sustainable relationships. • Responsible for recruiting talent and conducting effective training to ensure compliance with company policies.

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  Pinnacle Automotive Hospitality Services, Inc.

  • Tampa/St. Petersburg, Florida Area

  • Regional Sales and Operations Director

    • Nov 2014 - Feb 2016
    • Tampa/St. Petersburg, Florida Area

    Regional oversight of sales and full operations control for the corporation's home state of Florida and other South Region States. Pinnacle Automotive Hospitality provides legendary hospitality services to automotive dealerships nationwide with an unprecedented focus on talent selection, guest service training, and quality assurance.• Identify and capture market opportunities to accelerate expansion, increase revenues, and improve profit contributions.• Devise and execute outside and internal sales and marketing strategy to identify, cultivate, and close new business. Achieved 100% company account growth in first 6 months with company.• Forge relationships with location managers and directors within current book of business to maintain current service and revenue levels. Helped multiple dealerships earn yearly Dealership President's Award.•Develop and cultivate key business partnerships to ensure bottom-line growth.• Market research to identify new business opportunities and developing and executing a strategic sales plan.• Responsible for creating and analyzing accurate yearly and monthly projections and financial reports, including measurement of sales, labor, directs, claims, and profitability.• Interact with customers, clients and staff to promote business growth.

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  Seven One Seven Parking Enterprises

  • Tampa/St. Petersburg, Florida Area

  • Regional Sales and Operations Director

    • Nov 2013 - Nov 2014
    • Tampa/St. Petersburg, Florida Area

    Oversight of sales plans and operations for multiple regional accounts including parking and valet operations for upscale hotels, hospitals, restaurants and large event facilities.

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  Aramark

  • United States
  • Hospitality
  • 700 & Above Employee

  • Operations Director - University of South Florida

    • Nov 2006 - Nov 2013

    Provide oversight of planning, directing and control all unit food service and resources to meet operating and financial goals, client objectives and customer needs for all campus retail operations totaling $13M. Provide supervision, guidance and coaching for a staff consisting of 14 managers and 350+ employees. • Accountable for compliance of all brand standards for each franchise. • Oversee operations at Starbucks, Camille's Sidewalk Cafe, Java City, Burger King, Boards Head, Subway, Chick-fil-A, Einsein Bros Bagels, Ben and Jerry's, Moes, Sbarros, Jamba Juice, Beef 'O'Brady's Bar and Grill, Pollo Tropical, Panda Express, Papa Johns, a buffet-style restaurant and campus catering department. • Responsible for creating and analyzing accurate yearly and monthly projections and financial reports, including measurement of sales, food, labor, directs and profitability. • Serve as Campus IT Manager for 40+ computer systems; CBORD programmer for Micros POS system set-up and maintenance for all campus operations. • Manage client, employee and customer relations; establish strong and sustainable relationships. • Responsible for recruiting talent and conducting effective training to ensure compliance with company policies.Key Accomplishments: • Aided in completion and signing of an extended 10 year campus contract with Aramark and the University. • Managed the construction and operations of the new campus Student Union, eight new franchise brands. • Spearheaded the new construction planning and renovation projects, including the opening of Papa John's, Panda Express and Pollo Tropical; resulted in an increase in sales by 10% for campus and 200% for Panda Express. • Achieved 30% sales growth by nurturing manager's career paths; exceeded all annual top and bottom line projections.• Successfully achieved 90%+ in all franchise audits. • Focused on operational sales per labor hour and overtime elimination, resulting in a 7% improvement in labor.

  • Food Service Director - New York University

    • Jun 2003 - Nov 2006

    Directed operational plans, projections, forecasting, weekly operating financial reports, labor, food/inventory management and purchasing operations for campus dining; managed $2.5M upscale catering department and $3.4M residential/retail facilities. • Managed a staff consisting of 11 managers and 100 union shop employees. • Responsible for client, employee, local union and customer relations; built solid relationships to ensure high standard of satisfaction and retention. • Oversaw the full campus website development. Key Accomplishments: • Implemented programs, including an upscale "Sunday Brunch Extravaganza" which reviewed "better than Pastis" and a monthly "Restaurant Night" involving conversion of the dining hall into a full service gourmet restaurant. Program assisted in increasing customer meal plan retention by 8% for the campus in 2003-2004. • Recruited to manage a previously unprofitable $1.5M food court; increased profitability by 11%. • Coordinated the successful opening of a brand new "C3: retail convenience store concept.

  • Location Director - East Carolina University

    • Nov 2000 - Jun 2003

    Managed $4M in residential and retail operations with a staff consisting of four managers and 75+ employees. • Responsible for campus-wide bakeshop and football stadium private level concessions. • Handled labor and food management, purchasing and inventory control. • Performed all Aramark financial applications ensuring accuracy and completion. • Established solid client and customer relationships through friendly interactions and consistent appreciation.

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  Chefs 505

  • Greenville, North Carolina, United States

  • Sous Chef

    • Oct 1999 - Oct 2000
    • Greenville, North Carolina, United States

    •Daily full menu creation, preparation of lunch and dinner, overall management of kitchen operations including staff of four, inventory, and ordering.

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  Tribella Bar and Grill

  • Batavia, Illinois, United States

  • Assistant Manager

    • Apr 1999 - Oct 1999
    • Batavia, Illinois, United States

    •Management of daily operations including 20 employees, bar, bookkeeping, payroll, and inventory.

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  Hotel Baker

  • St Charles, Illinois, United States

  • Line Cook

    • Apr 1998 - Aug 1998
    • St Charles, Illinois, United States

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  ARAMARK

  • St Charles, Illinois, United States

  • Rounds cook

    • Apr 1997 - Aug 1997
    • St Charles, Illinois, United States

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  Four Seasons Hotels and Resorts

  • Chicago, Illinois, United States

  • Rounds Cook

    • Apr 1996 - Aug 1996
    • Chicago, Illinois, United States

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  The Mill Race Inn

  • Geneva, Illinois, United States

  • Line Cook

    • Apr 1995 - Aug 1995
    • Geneva, Illinois, United States