Experience

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  ChaiOne

  • United States
  • Software Development
  • 1 - 100 Employee

  • Senior IT/IM Engineer

    • Jun 2022 - Present

    Migrated all company infrastructure to the cloud with Google Apps, Microsoft 365, and Microsoft Azure, achieving 20% cost reduction and improved scalability.Implemented automation scripts to streamline environment provisioning and configuration, reducing manual workload by 20%.Streamlined IT operations through automation using Jira Service Desk and Zapier integrations, reducing support tickets by 35%.Implemented Okta single sign-on (SSO) and multi-factor authentication (MFA), enhancing security and user experience.Managed Active Directory and cloud-based identities, ensuring user access and authorization compliance.Maintained and optimized Mac and Windows endpoints using Mosyle and Microsoft Intune MDM solutions.Participated in incident response and resolution, minimizing downtime and business disruption.Spearheaded the creation of a user-friendly knowledgebase, contributing to a 99% satisfaction rating among internal users.Authored and maintained the company's information technology security policy documentation, ensuring compliance with industry standards and best practices.Supported a team of 100 graphic designers, researchers, developers, and project managers on various IT initiatives, fostering cross-functional synergy.Led the vendor selection process for critical application services, driving cost savings and performance improvements.

  • IT Operations Specialist

    • Mar 2019 - Jun 2022

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  Linked Retail

  • Houston, Texas Area

  • Support Manager

    • Jul 2016 - Sep 2018
    • Houston, Texas Area

    Led a team of IT support specialists and web developers, providing excellent service for our clients e-commerce websites and specialized database integration.Managed client web environments, ensuring 95% uptime e-commerce store availability and functionality.Scheduled and applied patches and updates working with clients to determine off-peak hours for least customer impact.Implemented and supported Linux-based servers for internal applications, enhancing reliability and security.Developed and delivered IT training programs and extensive Confluence space knowledge-base documentation, empowering employees to use technology effectively.Analyzed usage data and identified optimization opportunities for website infrastructure and server resource allocation.

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  The Post Oak School

  • Bellaire, Texas

  • Technology Specialist

    • Aug 2012 - Jun 2016
    • Bellaire, Texas

    Managed Active Directory and network infrastructure for a K-12 school environment.Provided technical support to faculty and staff, ensuring efficient technology integration in the classroom.Deployed and managed 30 Meraki wireless access points, expanding wireless coverage across two campuses.Enhanced staff productivity by resolving 95% of desktop support tickets within 24 hours, covering hardware, software, networking, and printing issues for both Windows and macOS devices.Supported a 1:1 technology initiative for middle school students by deploying and configuring Android tablets and Google Chromebooks, ensuring seamless device integration into the learning environment.Streamlined device management for a 1:1 iPad program for high school students, implementing configuration profiles and security policies to optimize student learning and device lifespan.Collaborated with teachers and students to understand audio/visual requirements for diverse educational events, providing responsive and adaptable support.Leveraged strong instructional skills and communication abilities to deliver engaging and informative presentations on the role of technology in education, impacting the perspectives of students and teachers equipping them with skills and knowledge to leverage new technologies effectively in the classroom.

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  The Forman School

  • United States
  • Education Management
  • 100 - 200 Employee

  • Webmaster

    • Mar 2010 - Aug 2012

    Migrated and maintained the school website, increasing engagement and online presence.Integrated Google Analytics with Google Ads to enable detailed campaign reporting and data-driven optimization.Implement website content to achieve the vision set forth by the development team, ensuring clear and accurate communication with visitors.Provided technical support to faculty and staff on website-related issues.

  • IT Help Desk Technician

    • Jun 2008 - Aug 2012

    Led day-to-day operations of the IT infrastructure, ensuring optimal performance and reliability for a campus with over 300 concurrent users.Provided multi-level IT support for faculty and staff, troubleshooting issues across Mac, Windows, and iOS devices.Managed Windows servers for Blackbaud software (Financial Edge & Raiser’s Edge), optimizing performance and ensuring data security.Spearheaded the successful deployment of a school-wide 1:1 iPad program, impacting 300 students with enhanced learning opportunities.Designed and implemented a robust campus-wide wireless network (9 acres), ensuring seamless connectivity for all students, faculty, and staff.Provided professional audio/visual support for all campus presentations, from intimate meetings to large-scale events.Established live-streaming capabilities for key events (graduation, weekly presentations), enhancing audience engagement.Maintained a comprehensive inventory of all school-owned devices, ensuring accurate tracking and asset management.

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  Commercial Service

  • Worker

    • 2007 - 2008

    Administrative services, mailings, copies.

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  Wittmann, Inc

  • Electronic Technician

    • Jan 2005 - Apr 2007

    Repair CNC robot controllers.Build safety packages for CNC machines.