Experience

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  Watson Enterprises

  • Pembroke, Mass

  • Genreral Manager

    • Apr 2010 - Present
    • Pembroke, Mass

    General Manager at Watson Enterprises• Built custom computer systems designed specifically for clients needs• Installed Windows OS, drivers and client specific software• Provided technical support for clients with Windows OS, hardware, home networks and peripheral issues• Data destruction of hard drives. Insured that all platters were rendered completely unusable• Effective team player with clients, vendors and other IT professionals• Completed all documentation neatly and accurately• Demonstrated professionalism and courtesy with customers at all times• Resolved customer issues in a clear, courteous and straightforward manner

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  Able Associates Staffing, Temporary Assignment, August 14, 2019 – September 27, 2019 (Hub Tech)

  • South Easton, Massachusetts

  • Windows 10 Deployment Technician

    • Aug 2019 - Sep 2019
    • South Easton, Massachusetts

    Preformed Windows 10 Imaging and deployment at the DYS, (Department of Youth Services) for Hub Tech in South Easton, Massachusetts at the following locations. Roslindale, MA, Middleton, MA, Worcester, MA, Lowell, MA, Amesbury, MA, New Bedford, MA, Plymouth, MA, Brockton, MA, Chicopee, MA, South Hadley, MA, Springfield, MA, Peabody, MA, Westborough, MA, and Taunton, MA• Perform BIOS configuration changes for desktops and laptops as needed• Delivery and physical setup of desktops and laptops at users' desks• Run a site-specific script provided by the client for initial config settings• Inventory and removal of old equipment being replaced, and transport to HUB Tech for final sanitization, temporary storage, and/or disposal• 1-pass data wipe and/or destruction of hard drives contained within the old desktops and laptops prior to removal from EHS site

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  Comcast Cable

  • Plymouth, Mass

  • Broadband Sales Professional/Technical Support

    • Sep 2008 - Feb 2010
    • Plymouth, Mass

    • Responsible of sales of Comcast cable television, high speed internet and telephone services in a call center• Provided technical support to customers with cable television, computer/internet and telephone issues• Consistently met and exceeded sales goals set by management• Excellent Attendance, adherence and compliance metrics • Received commendations for outstanding customer service and for taking complete ownership of both sales and technical calls

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  Watson Enterprises Printing

  • Pembroke, Massachusetts

  • General Manager

    • Jun 2000 - Aug 2008
    • Pembroke, Massachusetts

    • Responsible for creating and managing client relationships, typesetting, graphic design, pricing and delivery of all printed products• Negotiated and obtained quotes from highly qualified print vendors and wholesalers to prepare client cost estimates and awarded individual jobs to the printer that provided the best overall value and timing for the required project.• Monitored costs and continually strived to identify cost saving opportunities for clients• Worked closely with clients with specialized document requests to insure exact specifications were met• Completed all office duties including accounts payable, accounts receivable, ordering supplies and bookkeeping

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  Verc Enterprises, Inc.

  • Marshfield, MA

  • Rental Agent

    • Jul 1994 - Jun 2000
    • Marshfield, MA

    • Excelled in customer service• Worked closely with insurance companies for direct billing authorization• Promoted marketing of local businesses• Achieved number 1 salesman status in a 35+ employee company in selling CDW and SLI insurance• Assisted in training all rental agents with effective sales techniques

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  Studio 1 Music Complex

  • Brockton MA

  • Music Studio Manager/Building Manager

    • Jun 1987 - Jul 1994
    • Brockton MA

    • Managed a 54 room music complex. • Supervised and managed an 8 story building in downtown Brockton Massachusetts.• Created and launched an effective marketing campaign resulting in a dramatic 35% increase in revenues• Hired, trained and managed a staff of 4 employees.• Personally handled all large cash bank deposits.