Experience

• 

  Alistair Group

  • Tanzania
  • Truck Transportation
  • 400 - 500 Employee

  • Subcontracting Lead

    • Jan 2023 - Present

  • Client Liaison

    • Jan 2022 - Dec 2022

    - Be the main point of contact for Alistair Group clients for all operational issues.- Assess current processes to maximize opportunities for customer satisfaction.- Apply regulatory expertise to develop compliant policies and processes.- Build customer loyalty by actioning feedback for enhanced service provisions.- Provide feedback to management on areas of improvements and recommend implementation of enhanced processes.- Liaise between customers, staff and stakeholders to maintain constructive communications.- Conduct market research to assess potential demand and determine optimal characteristics for logistics.- Manage the Organization's fleet management program, including acquisition, leasing, utilization, and replacement of vehicle and equipment fleet.- Offer prompt solutions to maintain customer satisfaction.- De-escalate objections and disputes professionally to maintain client satisfaction.- Manage high-volume customer queries simultaneously through effective multitasking.

• 

  Sunline Zambia Limited

  • Project Manager

    • Feb 2019 - Jan 2022

    -Manage all haulage procedures and coordinate cargo movement within Southern Africa, DRC, Mozambique and Tanzania.-Handling of Ocean freight from Beira, Durban and Dar es Salaam ports to Far and Middle East.- In charge of planning, executing, monitoring, controlling andclosing of all new projects.- Undertake ongoing reviews of Copper Logistics Department toensure achievement of the Company's pre-determinedperformance- Spearheading the Sourcing and negotiating contracts fortransporters subcontractors, security subcontractors.

  • Assistant Operations Manager - Logistics

    • Jan 2018 - Feb 2019

    - Position arrangement and Job responsibility description.- Work distribution and implementation supervision.- Evaluation of Staff’s work.- Offer regular job evaluation.- Offer regular operation training.Subcontractor selection and evaluation- Verify subcontractors business qualification, SOP, DPScertificate, company organization, business reputation.- Assist manager to list qualified/ limited/ unqualifiedsubcontractors and notify staff.Head of DRC-Zambia Operations- In charge of monthly movement of over 25,000MT of exportsand Imports between Zambia and Congo which included CuConcentrate from Kinsenda copper Company Sarl, Sicomine,Kaipeng, Commus into Zambia and Lime, Sulphur, equipmentinto DRC.- Oversee the security measures for swift movement of thecargo.- Issue invoices to clients and prepare payments tosubcontractors.- Analyse data to forecast costs and profits for all routes andimplement maximization techniques to capitalize on the mostprofitable avenues.

  • Logistics Supervisor - Copper Division.

    • Jul 2016 - Dec 2017

    - Oversee smooth loading and dispatch of copper from threedifferent plants; Chambishi Copper Smelter, Luanshya CopperMine, Sinometals Mine and China Copper mine,- In charge of all Ocean freight from South Africa, Tanzania andBeira to Far East posts.- Daily liaison with shipping lines with regard to space booking,packing all the way to Original of lading submission to theclient.- Supervise all areas of our operations including the clearanceteam, loading team and tracking team to ensure minimal to nohiccups in the movement of cargo.