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Stephen Zeitz, MBA As a seasoned executive with over 20 years of experience, Stephen Zeitz has established a reputation for driving growth, efficiency, and excellence in various industries. Most recently, he serves as Chief Operating Officer at Farmers National Bank, where he oversees middle and back office resources to support trading, settlement, and reporting. Prior to this role, Zeitz held senior positions at Commonwealth Bank and Trust, First Data Corporation, and Bank of America, where he led teams, developed and implemented processes, and achieved significant results. Zeitz holds an MBA from the University of Louisville and a Bachelor of Science in Commerce with a minor in Accounting.

Experience

  • Farmers National Bank
    • Danville, Kentucky, United States
    • Chief Operating Officer WealthSouth
      • Jun 2023 - Present
      • Danville, Kentucky, United States

    • Retired
      • Apr 2022 - Jun 2023

  • Commonwealth Bank and Trust
    • Louisville, Kentucky Area
    • Senior Vice President - Trust Operations Manager
      • Dec 2013 - Apr 2022
      • Louisville, Kentucky Area

      - Directly manage and lead all middle and back office resources to support trading, settlement, reconciliation and reporting for all securities and custodian services; lead and direct middle office resources providing direct support to Administrative team.- Oversee all compliance and risk management activities; represent Trust on CB&T’s Compliance Committee to ensure objectives are fully met for the entire Trust organization.- Working with in-house and external counsel, provide oversight of legal agreements, lawsuits and other contracts with 3rd parties supporting Trust activities (e.g. systems vendors, data sources, etc.).- Information technology – working with the manager of information technology, ensure the ongoingmaintenance and updating of information systems and infrastructure, including hardware, software, and all key applications.- Organizational reporting and monitoring: provide guidance and leadership through managementof the Trust Department metrics and measurement reporting process

  • First Data Corporation
    • Louisville, Kentucky Area
    • Vice President Operations
      • Jan 2012 - Aug 2013
      • Louisville, Kentucky Area

      Served as site leader for First Data's Louisville Operation supporting over 500 employees. Led all efforts to transition existing work to First Data sites and managed downsizing of local workforce. Served as international consultant on best practices for global operations, including settlement/funding, reconciliation and platform balancing. Received First Data's prestigious "Center Stage" award for completing accelerated transition of Bank of America's merchant accounts to First Data platforms, including the full transition of all systems and workload.Provided on-site and remote consultation with global operations centers in India, Brazil and Panama. Led team that developed and deployed automated balancing and reconciliation tool with key client in Panama. Led global Operations team established to expand acquiring business in Brazil.

  • Bank of America
    • Louisville, Kentucky Area
    • SVP Operations Accounting Executive
      • Feb 2008 - Dec 2011
      • Louisville, Kentucky Area

      Directly managed organization with over 200 employees that was responsible for over 400,000 merchant accounts, clearing $1.3 billion per day. Direct accountability for all settlement and clearing, cash management, accounting, reconciliation, disputes and adjustments and system balancing and control. Initiated and led Six Sigma Black Belt project to significantly improve control over merchant billing function. Led collection and negotiation efforts to recover $9 million of non-billed fees. Implemented corrective action on several severity one audit findings identified before role at Bank of America began. All findings corrected ahead of schedule and subsequent audits had no material findings. Fully supported multiple audits from regulatory agencies, internal/external auditors and 3rd party reviews. Also, managed team that received VISA's Chargeback Award for lowest chargeback/sales ratio in the industry.

    • Director - Investment Operations
      • 1999 - 2008
      • Louisville, Kentucky Area

      Led all aspects of Operations and Client Reporting for this rapidly growing investment firm. Firm grew from 30 to over 100 employees and assets under management grew from $15 billion to $30 billion during tenure. Led all transition and systems conversion efforts during acquisition by Invesco Institutional. Assumed senior leadership responsibilities over data integrity and client relationship management support for Invesco. Led very successful development of Client Relationship Management ("CRM") tool for Invesco and converted all business units on-time and under budget. Developed and implemented significantly enhanced sales support and client reporting tools. Implemented conversion of client accounts to Princeton Asset Management ("PAM") accounting and performance management system.

  • Providian Corporation
    • Louisville, Kentucky Area
    • Director of Investment Operations/Director Treasury Operations
      • Dec 1982 - Sep 1998
      • Louisville, Kentucky Area

      Began professional career with Capital Holding and earned regular promotions to positions of greater responsibility, including Senior Financial Auditor, Director of Cash/Treasury Management and Director of Investment Operations for this rapidly growing insurance holding company with large/complex investment portfolios. Led teams of professionals from 5 - 35 during tenure.Designed and implemented short term investment portfolio system to manage investments, internal borrowing and inter-company settlements. Fund averaged $700 million and included over 60 legal entities registered with Insurance Commissioners of all states.Organized and led company wide internal review of cash management functions for corporate and affiliates; initiated and led projects that saved over $10 million annually. Successful projects included consolidating internal lockbox operations and concentration of controlled disbursement providers. Managed $500 million short-term borrowing facilities for organization that included Commercial Paper issuance and Lines of Credit with relationship banks. Managed all key banking relationships for cash management banks.Managed over 90 corporate bank accounts including wire transfer, ACH, controlled disbursement and lockbox. Over $25 billion in annual cash flow.

Education

  • 1981 - 1982
    University of Louisville
    Master of Business Administration (MBA), Business Administration, Management and Operations
  • 1977 - 1980
    University of Louisville
    Bachelor of Science (BSc), Accounting and Finance

Suggested Services

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Industry Focus. “Financial Services”

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