Experience

• 

  Brush Hill transportation Inc.

  • 435 High Street, Randolph, MA

  • Charter Sales Customer Service Representative

    • May 1998 - Present
    • 435 High Street, Randolph, MA

    Responsible for a wide variety of incoming calls. Respond appropriately and timely to customer questions and comments. Anticipate and Identify customer needs. Assist customers in making decisions about services to purchase. Creating, maintaining and updating customer service data bas...

• 

  Savin Copiers / Ricoh Corporation

  • Wellesley, MA

  • Maintenace Agreement Sales, Renewal and Customer Service Representative

    • Nov 1993 - May 1997
    • Wellesley, MA

    Maintain a 70% customer renewal rate. Keep detailed account records and contact logs. Respond to all customer inquiries in a timely manner. Negotiate prices, terms of sale and service agreements. Quote prices, credit terms and other bid specifications. Utilize a consultative selli...

• 

  Alcatel Vacuuum Products, Inc.

  • Hingham / Rockland, MA

  • Customer Service Representative

    • 1988 - 1993
    • Hingham / Rockland, MA

    Responded to and handled customer complaints and inquiries in a timely manner. Maintained a polite and professional telephone manner. Developed personal organization and multitasking skills in a fast paced environment.