Bio
Credentials
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Customer Service Foundations
LinkedInSep, 2020- Apr, 2026 -
Developing Your Emotional Intelligence
LinkedInSep, 2020- Apr, 2026
Experience
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Gulf African Bank
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Nakuru
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Branch Manager
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Dec 2016 - Present
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Nakuru
grown from a direct sales representativeteller, customer service champion, back office officer, system administrator, credit officer, credit supervisor, branch supervisor, operations manager.
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Acting Branch Manager
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Mar 2014 - Nov 2016
branch operations managementoperation risk managementcredit appraisal, monitoring and growthstaff motivation and leadershipretail bankingcustomer experiencebank reconciliations
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Family Bank Ltd
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Kenya
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Branch Operations Manager
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May 2006 - May 2013
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Kenya
Over see all branch operations, control and mitigate risks, grow assets and liability, and grow profitability
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Education
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2017 - 2021Jomo Kenyatta University of Agriculture and Technology
On going Postgraduate Degree, Business Administration and Management, Strategic -
2014 - 2016St. Paul's University
Master's degree, MBA (Strategic Leadership and Management) -
2002 - 2006Makerere University
Bachelor’s Degree, Mass Communication/Media Studies
Suggested Services
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Industry Focus. “Banking”
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References
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