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Stephen Marmon profile image

Stephen Marmon

Field Service Support Rep 2 at Ricoh Usa
Intro Book
Seasoned customer service professional with 17 years of experience.
  • Claim this Profile
Location
Temple, Texas, United States, US
Skills
  • Customer Service
  • Microsoft Office
  • Team Building
  • Microsoft Excel
  • Account Management
  • Show all
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Bio

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Topline AI
Stephen Marmon is a seasoned professional with 17 years of experience in customer-facing roles, including Field Service Support Rep 2, Delievery Driver, and Cart attendant. He has honed his skills in customer service, team building, and technical support, with expertise in Microsoft Office, Microsoft Excel, and account management. He holds certifications in After Effects, Photoshop, and Photography.

Credentials

  • After Effects Guru: Advanced Photoshop Integration
    LinkedIn
    Apr, 2024
    - May, 2026
  • After Effects Guru: Keying with Keylight
    LinkedIn
    Apr, 2024
    - May, 2026
  • Photography 101
    LinkedIn
    Jan, 2022
    - May, 2026

Experience

  • Ricoh Usa
    • Field Service Support Rep 2

  • Ricoh Business Solutions
    • United States
    • Field Service Support Rep 2
      • Aug 2006 - Oct 2023
      • United States

      I am a Field Service Support Rep 2 that manages a variety of equipment from small printer up to the production machines. I travel to customer location and preform the service to fix the machine or order the parts that are needed to get the machine up and running. I keep a regular inventory of parts that are common to be replaced on the machines. I do trouble shoot networking issues and computer issues that relate to the machine. I also bring in revenue from excess toners, charging customers for service outside the scoop of the contract or damages to machine. Work well with others and communicate with customer and let them know what is going on.

  • Pizza Hut
    • Delievery Driver
      • Jun 2009 - Feb 2010

      Delievered Pizza to customersPrepared dough for next day and help make pizzasCleaned area and washed dishesCut Pizza and put in box for deliveries or on pan for dinning in customersTook phone orders from customers and front counter orders

  • Xerox
    • Xerox Accontent
      • Feb 2006 - Aug 2006

      Took phone calls from CustomersDelievered paper and keped log of how many I delievered in a dayHelp collect meter readings for machinesHelp maintain 300 macine Changed toner and parts when need Placed service calls on machines when need

  • Sam's Club
    • Cart attendent
      • Dec 2005 - Feb 2006

      Gather cart and put them into the cart bayCleaned parking Customer load and unload heavy objectsWatch door on door greeter breaks

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Industry Focus. “Retail”

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