Topline | Stephen Hunneman

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Stephen Hunneman

Customer Service Representative at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Onbrand24</span>

Intro Book

Seasoned call center and business design specialist with 22 years of experience.

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Location

Beverly, Massachusetts, United States...

Languages

German -

Skills

Technical Support
Customer Service
Call Center
Marketing
Microsoft Word
Call Centers
Coaching
Testing
Help Desk Support
Business Requirements
Systems Analysis
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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$80.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Stephen has 22 years of experience, which is a significant amount. He has worked in various roles, including call center and systems analysis. His education from UMASS Amherst adds some prestige. Skills like technical support, customer service, and coaching are in demand. However, the rate I’m estimating is on the lower side due to the lack of specific industry or location information. Typically, call center professionals with his level of experience might average $60–$100 per hour. Considering his education and skills, maybe higher. Some entry-level call center agents might charge $40–$60 per hour, but Stephen’s experience and education suggest a higher rate. Let’s assume around $80 per hour, which is a reasonable estimate given the information provided.

Bio

Generated by

Topline AI

Stephen Hunneman is a seasoned professional with 22 years of experience in call centers, business design, and systems analysis. He has worked in various roles, including Call Center Representative, Systems Analyst, Enforcement Supervisor, and Call Center Supervisor. Stephen holds a BA in Family and Community Services from UMASS Amherst and has developed expertise in technical support, customer service, and coaching.

Experience

Onbrand24
- Customer Service Representative
OnBrand24

United States

Outsourcing and Offshoring Consulting

300 - 400 Employee
- Customer Service Representative
  
  Jan 2012 - Present
- Call Center Rep
  
  Dec 2011 - Feb 2013
  
  I am seeking an employment oppurtunity that will benefit from my years of experience as a Call Center and business design specialist
Mass Dept of Revenue/ Child Support
- Salem, Woburn, Wakefield, Cambridge MA
- systems analyst, enforcement supervisor, call center supervisor
  - Sep 1989 - Aug 2011
  - Salem, Woburn, Wakefield, Cambridge MA
  STARTED OUT SUPERVISING STATE WIDE CALL CENTER. ADVANCED TO ENFORCEMENT/COMPLIANCE SUPERVISOR. SELECTED AND PROMOTED TO WORK ON SYSTEMS UPGRADE TEAM ON WHICH I PERFORMED MANY AND VARIED TASKS RELATING TO BUSINESS REQUIREMENTS DEVELOPMENT, PROCESS FLOW DESIGN, SECURITY FRAMEWORK, END USER INTERF...
Mass Dept of Social Services
- Wakefield, MAa
- Investigative, Protective and Ongoing Social Worker
  - 1984 - 1989
  - Wakefield, MAa
  HANDLED ONGOING CASELOAD OF 20+ FAMILIES DEALING WITH MANY AND VARIED ELEMENTS OF DYSFUNCTION. MAINTAINED COPIUS CONTACT NOTES, DEVELOPED REALISTIC SERVICE PLANS TO IMPLEMENT PUBLIC, PRIVATE AND FAITH BASED SUPPORT SERVICES WITH GOAL OF LESSENING/ELIMINATING DYSFUNCTIONS. INVESTIGATED MANDATED ...

Education

1978 - 1982

UMASS Amherst

1978 - 1982
University of Massachusetts, Amherst

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Service and Support”

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Stephen Hunneman

Refer a Friend to Get
100 Credits For FREE

$80.0

Hourly Rate