Experience

• 

  Trijicon, Inc.

  • Wixom, Michigan, United States

  • Customer Service Representative

    • Jan 2020 - Jul 2022
    • Wixom, Michigan, United States

    Individual responsibilities included direct customer contact for product questions, customer complaints, retail and commercial orders, repair service and order status. Responsible for ensuring order integrity and compliance with corporate and government standards. Accomplishments included recognition of superior quality in customer orders citing the highest volume, lowest error rate and highest customer satisfaction for any member of the team.

• 

  Art Road Nonprofit

  • 15030 Santa Anita, Livonia, MI 48154

  • Operations Manager, Volunteer Coordinator

    • Sep 2008 - Jan 2020
    • 15030 Santa Anita, Livonia, MI 48154

    • Teach art classes when instructor is needed, volunteer/assist instructor in classrooms.• Work with accountant on certified audits, and handle all internal bookkeeping.• Manage fundraising events, supervise volunteers, and coordinate with Executive Director on events.• Purchase office, art, and other supplies and deliver them to the classrooms.• Contact interested volunteers, capture information and follow up on visits to art class.• Research/write grants, work with grantors, compile data/grant reports.

• 

  B & L Landscaping, Inc.

  • Oak Park, MI

  • Parts Manager, Assistant to the Controller

    • Oct 2007 - Aug 2008
    • Oak Park, MI

    •Manage parts inventory for a fleet of 400 pieces of equipment and five mechanics.•Issue and update equipment repair work orders, and close all completed work orders.•Reduce on-hand inventory and waste by 20%.•Reconciled daily time sheets for 85+ employees, between time clock software and job costing software.•Managed daily scheduling module, enter/track jobs, design reports, post completed jobs, maintain current inventory. •Processed A/P, check runs, invoices, monthly statements

• 

  Tener Technologies, LLC

  • Ferndale, MI

  • Computer Specialist

    • Sep 2005 - Oct 2006
    • Ferndale, MI

    •Expanded the client base by 15% through networking with Business Network International.•Onsite trouble shooting, repair and/or upgrading of existing hardware, software, and networks; trained clients on critical software reducing customer down time and improving their overall capabilities.•Network design, deployment, and support; coupled with hardware/software configuration providing seamless integration to clients.

• 

  Performance Door Construction

  • Westland, MI

  • Business Development Leader / Account Manager

    • Jun 2003 - Sep 2005
    • Westland, MI

    •Created and published new policy and safety manuals resulting in lower liabilities and decreased employee delinquency.•Developed and deployed a full marketing strategy including new web site, color brochures, postcards, and mass mailings to existing customers resulting in a 15% increase in revenues.•Advertised, interviewed and hired office staff resulting in a streamlined office capable of processing customer requests rapidly and efficiently.•Organized the upgrading of all computer equipment to utilize a new networking architecture giving the company mobility in the office and in the field; took responsibility for system administration and IT functions regarding the new network.•Established and maintained corporate clients through active membership with BOMA (Building Owners and Managers Association) and several local chambers of commerce resulting in a 25% increase in commercial revenues.

• 

  Strategies 2000 Inc.

  • Project Coordinator/Office Manager

    • Feb 2001 - Apr 2003

    •Created and maintained timing maps for supplier deliverables for seven separate automotive programs concurrently.•Coordinated the deployment of the Trustmark protocol for communicating design and production specifications between Ford Motor Company and its subsidiaries.•Acquired technical requirements and coordinated the dissemination of program information with corporate clients.•Coordinated all office operations including invoices, appointments and schedules, and systems administration for the main and remote office.

• 

  Trans Electric Company

  • Ops. Mgr/Training Manager

    • Sep 1989 - Nov 2000

    •Cross-trained the entire production staff in all production activities resulting in a 30% increase in annual productivity.•Coordinated the purchase, delivery, and installation of new capital equipment that increased overall production capability by 25%.•Overhauled the shipping and receiving department resulting in a 25% increase in capabilities.•Implemented a preventive maintenance program increasing annual revenues by 10% while reducing customer downtime by more than 50%.