Experience

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  Terminix Pest Control

  • Woburn, Massachusetts

  • Branch Service Manager

    • Jan 2018 - Present
    • Woburn, Massachusetts

    Directing, monitoring, and motivating staff of the branch service department to provide quality service to all customers in a timely manner. • Provide continuing, up-to-date training of branch service and sales personnel. • Respond to customer complaints. • Contact pending cancellations in an attempt to retain the account. • Maintain current awareness of number of customers remaining to be serviced in the month.Industry Leader for over 85+ years treating pests and termites.

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  Studio Movie Grill

  • Chicago, Illinois

  • General Manager

    • 2016 - 2017
    • Chicago, Illinois

    Developing, leading and managing front and back of the house teams as the location was modernized and redesigned to sell restaurant food and bar service. Supervised and coordinated dine-in theater operations to achieve Studio Movie Grill’s goals, as well as provides leadership and development, and communicates expectations to all associates in a professional and safe work environment. Providing direct supervision and guidance to staff members.Pioneer and originator of cinema in-seat dining concept.

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  Sky Zone Franchise Group

  • Aurora, Illinois

  • General Manager

    • 2015 - 2016
    • Aurora, Illinois

    Opened a new trampoline park. Responsible for recruiting engaging team members and training the staff. Directed and oversaw all functions of the facility, including: • Monitoring daily operations, maintaining the facility; and retaining overall responsibility for the facility and staff. • Maintaining a safe and functional operating environment.• Providing staff of 75 to 100 part time employees and 3 assistant managers with welcoming and mutually supportive work environment.• Preparing and managing the budget, fund expenditures, marketing strategies, invoices, supplies, and vendor requirements.• Driving group sales and corporate events • Maintaining relationship with key influencers (schools, hospitals, corporations)• Member of Aurora, Hispanic Aurora, and Naperville Chamber of Commerce.Largest trampoline park company in the world, and originators of wall-to-wall aerial action.

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  Muvico Theaters

  • Rosemont, IL

  • Managing Director - Rosemont Theaters 18

    • 2007 - 2014
    • Rosemont, IL

    Recruited to open location in September, 2007. Opened the 18 screen, 110,000 square foot movie theater, full restaurant, and bar experience. Responsible for overseeing all aspects of theatre and restaurant operations. Orchestrated the recruiting, hiring, and training of a staff of (200) personnel and (17) assistant managers. • Consistently achieved the highest annual concession per capita for the chain, and managed team to ensure food cost and labor expenses were under budget. • Spearheaded our team to ensure that managers and crew delivered the most positive customer experience- achieving #1 Mystery Shopper annual average score for three consecutive years. • Leading the team to help keep employee morale high and turnover low through training, creative, fun and well-conceived employee meetings. • Investigating and resolved employee issues to eliminate conflict, authorizing terminations as needed. Formulated career paths, and made recommendations for annual compensation increases, as well as conducting performance evaluation reviews for supervisors and management.• Investigating Active member of Rosemont Chamber of Commerce. Engaging with community to actively promote the location and brand.• Investigating Ensuring that the $30 million facility received all routine maintenance, repairs, and cleaning in the most cost effective manner.Company created some of the most lavish and highest attended movie theaters in the world. Annual attendance 800,000, revenue $14 million, 200-225 employees.

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  Crown Theaters Village 18

  • Skokie, ill

  • General Manager - Village 18 Cinema

    • 2004 - 2007
    • Skokie, ill

    General Manager -- Recruited to manage the theater, 12 managers and 125 employees. One of the highest attended locations in Illinois (1.4 million customers per year).