Experience

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  State Farms Arena

  • Greater, GA

  • Guest Service Captain

    • Aug 2018 - Present
    • Greater, GA

    Assist in recruiting and interviewing staff for Guest Experience position within Guests Services Department.Manage, lead and coach 30 team members providing guidance on workload, priorities, assignments and priorities.Provide direction, feedback and assist in the day-to-day operations and professional development of direct reports.Provide coaching for disciplinary issues and ensure compliance related to arena policies and procedures.Work closely with senior management on both team performance and other related activities.

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  Fulton County Government

  • Atlanta, GA

  • Equal Employment Opportunity/Americans with Disabilities Officer

    • Dec 2015 - Present
    • Atlanta, GA

    Assist in development, implementation and documentation of improvements for internal processes.Address employee performance issues and wok with Human Resources Department to design, implement, and administer performance improvement plans.Served as unbiased fact-finder identifying and securing information through interviews.Conducted intake activities for discrimination and/or harassment claims and conducted routine/non-complex confidential internal investigations.Provide Equal Employment Opportunity training and Sexual Harassment Prevention Training for new hires.

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  City of Charlotte

  • Charlotte, NC

  • Community Relations Specialist

    • Jun 2012 - Nov 2015
    • Charlotte, NC

    Fair Housing Investigator-Evaluated citizen complaints regarding housing in Mecklenburg County (NC), to determine if their concern met standards set forth by the U.S. Department of Housing and Urban Development (HUD).-Managed the day-to-day delivery of case management of the Fair Housing Division. Reviewed and assigned cases to staff. Provided consultation and direction to ensure quality and thoroughness.-Ensured agency complied with the U.S. Department of Housing and Urban Development (HUD) contractual requirements.Americans with Disabilities Act(ADA) Coordinator-Provided sensitivity training to governmental agencies and organizations throughout Mecklenburg County, NC.-Oversaw plans for special events so that accessibility to events was barrier free.-Served as a hearing officer and an alternative dispute resolution trainer for local institutions and organizations.-Conducted reviews of recipients of federal funding such as public housing authorities, multifamily complexes and state and local governments for compliance with relevant Civil Rights regulations and laws.

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  Georgia Commission on Equal Opportunity

  • Atlanta, GA

  • Assistant Division Manager

    • Aug 2008 - Feb 2012
    • Atlanta, GA

    Fair Housing Investigator-Managed and conducted Fair Housing Investigations.-Conducted on-site file reviews to aid in the findings of Complainant's allegations.-Reviewed documents, photographs, computer data and other produced materials.-Made final case determination and submitted report to Executive Director.-Maintained detailed and accurate electronic and physical records or contacts with individuals including actions taken and services provided.-Facilitated training, outreach and technical assistance on Fair Housing laws to include tenants rights in affordable housing rental developments, HUD Home Investment Partnership Program and low income housing tax credit Program.Intake Coordinator December 2001 - January 2008-Screened potential program participants for program eligibility and conducting intakes of potential clients. -Gathered information and followed up with potential clients as needed for investigation and evaluation. -Assisted Fair Housing Director with conducting community workshops, presentations and events. -Maintained program data and assisted agency Director with monitoring fair housing compliance in the state of Georgia.-Maintained program data and activities to include assisting Director with reporting of program activities to the Department of Housing and Urban Development(HUD).

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  Philips Arena

  • Philips Arena

  • Supervisor

    • Nov 2000 - Feb 2012
    • Philips Arena

    Supervised Concierge base of 100 Concierges.Provided training and employee orientation for new hires.Developed and oversaw customer service policies and procedures to improve customer satisfaction.Ensured a positive customer experienceContributed to new business acquisition by participating in special events and marketing.

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  Georgia Commission

  • Intake Coordinator

    • Mar 2000 - Jul 2008

    •Developed, planned and executed events, meetings, conferences within the real estate industry•Managed event operations - facility selection, contracting, pricing, and transportation, service •Negotiated and managed sub-contractors and vendors contracts•Managed the delivery of event - worked with event sponsors, internal/external teams on all areas of the event