Experience

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  NVR, Inc. | NVR Mortgage

  • Virginia Beach, Virginia, United States

  • Loan Officer, NMLS# 2242446

    • 2021 - 2023
    • Virginia Beach, Virginia, United States

    In my current role as Loan Officer with NVR, Inc. | NVR Mortgage, I've honed my expertise in diverse loan programs from NVR Mortgage and competitors, strategically positioning myself to excel in securing customer business. My role involved meticulously analyzing customers' financial profiles and guiding them toward the most fitting loan programs. Collaborating across departments, I ensured precision in financial backing, and product details, and streamlined the sales process. Building strong partnerships with the NVR Homebuilding Sales Team, I actively contributed to achieving monthly sales targets across various communities and developments.Below are my Key Contributions in this role:• Exceeded monthly, quarterly, and yearly performance goals while delivering excellent service to builders and homebuyers.• Educated/trained colleagues on industry updates and new product offerings aimed at enhancing personnel performances.• Facilitated timely/accurate approvals by originating high-quality loan applications, including all necessary documentation.

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  NVR, Inc. | Ryan Homes

  • Virginia Beach, Virginia, United States

  • Sales & Marketing/New Home Consultant

    • 2016 - 2021
    • Virginia Beach, Virginia, United States

    During my tenure I spearheaded and brought to life a myriad of marketing initiatives spanning online, social media, face-to-face meetings, phone campaigns, billboards, and community signage. The outcome? A substantial uptick in customer and buyer acquisition. My role extended beyond marketing - I delved into conducting meticulous needs analyses, delivering precise cost estimates, and building meaningful connections with home-buying customers. I personally showcased model homes, home sites, blueprints, and design options to potential clients, ensuring a comprehensive understanding of available offerings. Collaboration was key; working seamlessly with the NVR Mortgage team, I guided customers in selecting optimal financing programs aligned with their financial objectives. Additionally, I took charge of managing community development, design, and inventory, collaborating with the Architecture Review Board and Project Management Team to uphold project progress and quality standards.Key Contributions in this role:• Ranked as the #1 leader in Customer Service and Sales year after year for achieving predetermined goals.• Received the prestigious President's Club Award for exceptional performance in 2017, 2018, 2019, 2020, and 2021.• Recognized as the "Rookie of the Year" in 2017, receiving the Division Award for exceptional customer service, drive, and surpassing sales metrics as a new employee.• Launched three new communities successfully during the pandemic, from pre-launch marketing and client targeting to achieving over 150% of sales goals upon completion.• Conducted comprehensive market analysis and analyzed sales reports and data to inform the development of effective sales strategies aimed at optimizing business performance.• Guided customers through the complete purchase process, from initial consultations to presenting purchase agreements, designing home blueprints, overseeing the construction process, and ensuring a seamless end-to-end experience.

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  Spirit of Norfolk | Entertainment Cruises, Inc.

  • Norfolk, Virginia

  • Sales Manager | Event Planner | Cruise Director

    • 2005 - 2016
    • Norfolk, Virginia

    While serving as Sales Manager | Event Planner | Cruise Director, I've seamlessly orchestrated every facet of contracts, negotiations, reservations, and payment processes, ensuring the flawless execution of operations. My role extended to overseeing diverse markets, encompassing Religious, University/College, Military, Senior, and Social Organization segments, showcasing my in-depth market acumen. Building enduring client relationships has been my forte, fostering trust and loyalty. Collaborating closely with colleagues, I've played a pivotal role in propelling top-line sales. Proactively driving outreach initiatives through cold calls, prospecting new clients, and orchestrating off-site meetings, I've significantly elevated sales and revenue. My commitment lies in delivering unparalleled excellence in every aspect of my professional endeavors.Below are my Key Contributions in this role:• Displayed a strong commitment to achieving measurable goals while consistently surpassing targets in both sales and customer service performance.• Improved brand visibility and drove business growth by promoting both the product and the company while strategically planning and participating in showcases and tradeshows.• Earned the "Performance Plus Award" multiple times, ranking among the top 15 Sales Managers in the company for sales and exceptional customer experience/service while highlighting a track record of excellence and recognition.