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Stephanie Matthei profile image

Stephanie Matthei

Office Management at Pharo Management
Intro Book
Seasoned hospitality professional with 20+ years of experience in front office management, concierge services, and hotel operations.
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Location
New York, New York, United States, US
Languages
  • English Native or bilingual proficiency
  • German Native or bilingual proficiency
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Bio

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Stephanie Matthei is a seasoned hospitality professional with 20+ years of experience in front office management, concierge services, and hotel operations. She holds a Diploma in Accounting and Business/Management from Hotelfachschule Heidelberg and an ‘Abitur’ - European baccalaureate (A Level) from Albert-Schweitzer-Gymnasium, Hamburg. With expertise in multiple languages, including English and German, Stephanie has worked in various international settings, including the UK, China, and the US. She is also a Notary Public for the State of New York.

Credentials

  • Notary Public
    Notary Public for the State of New York

Experience

  • Pharo Management
    • New York, New York, United States
    • Office Management
      • May 2021 - Present
      • New York, New York, United States

  • The Carlyle, A Rosewood Hotel
    • New York, United States
    • Concierge
      • Jun 2007 - May 2021
      • New York, United States

  • Lotte New York Palace
    • New York, United States
    • Concierge
      • Jan 2007 - Jun 2007
      • New York, United States

  • The Mark
    • United States
    • Hospitality
    • 200 - 300 Employee
    • Concierge
      • Nov 2005 - Dec 2006

      The Mark Hotel closed for renovation

    • Assistant Front Office Manager
      • Sep 2004 - Nov 2005

  • JW Marriott Grosvenor House London
    • London, England, United Kingdom
    • Guest Relations Executive
      • Jun 2003 - Aug 2004
      • London, England, United Kingdom

  • Crowne Plaza Shanghai Pujiang
    • Shanghai, China
    • Front Office Management Trainee
      • Sep 2002 - May 2003
      • Shanghai, China

  • Grand Elysée Hamburg
    • Hamburg, Germany
    • Apprenticeship as Hotel Specialist
      • Feb 1997 - Aug 1999
      • Hamburg, Germany

Education

  • 2000 - 2002
    Hotelfachschule Heidelberg - Fritz Gabler School of Hotel Management
    Diploma, Accounting and Business/Management
  • 1987 - 1996
    Albert-Schweitzer-Gymnasium, Hamburg (Germany)
    ‘Abitur’ - European baccalaureate (A Level)

Suggested Services

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Industry Focus. “Hospitality”

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