Experience

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  Ontrak Logistics

  • Charlotte, North Carolina, United States

  • Implementation Manager and Data Analyst

    • May 2021 - Present
    • Charlotte, North Carolina, United States

    • Led key projects to optimize operational efficiency in the logistics sector, successfully implementing software and technologies.• Coordinated cross-functional teams of more than 20 people to carry out the implementation, assigning tasks and resources effectively.• Supervise the work of team members, providing guidance and support as necessary to ensure quality and efficiency in project execution.• Developed strategic plans aligned with business objectives and maintained high quality standards.• Provide training and guidance to end users on how to effectively use new implemented products, systems or processes.• Provide ongoing post-implementation support to address any issues or concerns that arise, ensuring a smooth transition and successful adoption.• My proactive approach and problem-solving ability contributed to the company's operational success and sustainable growth.• Establish and monitor project milestones, as well as key performance indicators (KPIs), to evaluate progress and adjust as necessary.• Identify and manage potential risks that may arise during implementation, implementing mitigation strategies to minimize their impact on the project.

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  Summit Home Care

  • New York, United States

  • Intake Specialist

    • Dec 2020 - May 2021
    • New York, United States

    • Responsible for receiving and managing customer queries and requests, ensuring a timely and accurate response.• Tracked client records, ensuring information integrity and data accuracy.• Collaborated closely with other departments to resolve customer issues and ensure a satisfactory experience.• Participated in the preparation of reports and data analysis to identify areas of improvement in customer service processes.• Maintained a high level of customer satisfaction, consistently achieving performance goals established by the company.

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  Teleperformance

  • Barranquilla, Atlántico, Colombia

  • Sales Specialist

    • Aug 2020 - Dec 2020
    • Barranquilla, Atlántico, Colombia

    • Fiscal management and regulations.• Customer Service.• Tax reporting.• Verification of U.S. forms (1099-W2)• Financial Services.• Financial assistance to users through emails about the product.• Financial software management.• Advice on payments and transactions.• Billing Department.

• 

  Agricola HG

  • Executive Assistant

    • Jun 2017 - Jun 2020

    • Receive, sort, and distribute incoming and outgoing correspondence.• Schedule and coordinate internal and external meetings, conferences, and events.• Manage and maintain the CEO's calendars.• Assist in the creation, editing, and formatting of documents, reports, presentations, and other administrative materials using office software such as Microsoft Word, Excel, and PowerPoint.• Serve as a point of contact between team members and other departments.• Assist in business travel, including booking flights, hotels, and transportation.• Planning and coordinating marketing events, such as trade shows, conferences, product launches, or promotional activities.• Creation, editing, and distribution of marketing materials, including brochures, presentations, reports, and other promotional collateral.• Assist in the implementation and tracking of marketing campaigns.• Provide support for digital marketing activities, such as website updates, social media management, email marketing campaigns, and online content creation.