Bio
Credentials
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CX XM Scientist
QualtricsApr, 2022- May, 2026 -
SDL Trados Studio English-French Translation 2014
SDL plcApr, 2015- May, 2026 -
Project Management Professional (PMP)®
Project Management InstituteNov, 2020- May, 2026 -
CXPA Professional Member
Customer Experience Professionals Association (CXPA)Oct, 2023- May, 2026 -
Google Ad Search Certification
GoogleJun, 2020- May, 2026 -
Google Analytics Individual Qualification (GAIQ)
GoogleMar, 2020- May, 2026
Experience
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Canada
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Market Research
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1 - 100 Employee
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Project Director and Team Coordinator
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Nov 2022 - Present
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Project Manager
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Mar 2022 - Nov 2022
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Market Research Advisor
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Nov 2020 - Apr 2022
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Founder / Entrepreneur
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Mar 2005 - Mar 2021
- Provide strategic direction.- Help define objectives and set key performance metrics.- Act as a mentor to the management team.- Analyse market trends and identify business opportunities.- Foster strong relationships in a B2B context.- Analyse sales, web and social performance. - Lead traditiona...
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Relational Marketing Analyst
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May 2020 - Jun 2020
As one of three experts working on this study led by Protégez-Vous, I analyzed and compared the confidentiality and personal data policies of 12 loyalty programs in Canada.
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WestJet
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Calgary, Canada Area
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Research Analyst - Intern
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May 2018 - Jul 2018
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Calgary, Canada Area
- Extract market data from SRS Analyser in support of research objective.- Analyse internal and external data on customer segmentation, market potential and capacity of competitors with pivot tables in Excel.- Make recommendations to the leadership team in a live presentation.- Prepare a written ...
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e=mc² events
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Calgary, Canada Area
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Business Analyst Intern
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Jan 2018 - Mar 2018
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Calgary, Canada Area
- Analyse market data on ROI measurement and reporting.- Gather current company event data collection process, data types and sample metrics. - Create a dashboard to facilitate internal and external communication of results.- Analyse cross-departmental work processes and develop tools for the tea...
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Yoga Passage
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Calgary, Canada Area
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Studio Manager and Marketing Coordinator
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Sep 2004 - Dec 2007
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Calgary, Canada Area
- Create copy and design for the website and for print ads and program flyers.- Prepare reports on sales, clients and staff.- Lead a team of 6 employees and 30 contract instructors.- Initiative: I implemented a computerized system to manage memberships database and track sales.
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Sole Day Spa
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Virgin Islands (British)
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General Manager
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Sep 2000 - Aug 2004
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Virgin Islands (British)
- Prepare weekly reports on revenue, team performance, strategic partnerships and work visa applications.- Manage the daily operations including bank deposits and reconciliations.- Lead the recrutement of candidates in Canada, USA and Europe.- Lead of team of 8.
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Club Med
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Ste.Lucie and Mexico
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Bilingual Tour Guide
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1999 - 2000
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Ste.Lucie and Mexico
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Hilton
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Quebec City
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Receptionist - VIP Floors
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1996 - 1998
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Quebec City
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Air Canada
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Toronto, Canada Area
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Flight Attendant
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1995 - 1995
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Toronto, Canada Area
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Education
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2018 - 2020Université Laval
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2016 - 2019Université Laval
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2010 - 2010Mount Royal University
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2007 - 2008Southern Alberta Institute of Technology (SAIT)
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2007 - 2007Mount Royal University
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1991 - 1994Cégep de Sainte-Foy
Suggested Services
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References
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