Experience

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  Massachusetts General Hospital

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Director, Procedural Business Services

    • Aug 2021 - Present

  • Senior Manager, Perioperative Business Services

    • Jun 2017 - Aug 2021

  • Manager, Perioperative Business Services

    • Nov 2014 - Jun 2017

  • Manager, Perioperative Product Introduction & Process Innovation

    • Jul 2012 - Nov 2014

    •At the direction of the Executive Medical Director, manages all product requests from surgeons through the MGH OR Product Review Process. This includes receiving initial requests, collaborating with Physicians, OR Nursing, OR Materials Management and Partners Contracts describe a full financial and clinical impact for each request. Serves as point person on OR New Product Process and provides education to ensure compliance with set procedures.•Coordinates all Product Review Committee agendas, minutes and action items from meetings.•Communicates product request status and coordinates follow up analysis with clinicians and Finance department as product usage reaches set volume thresholds and metrics. •Provides new product introduction impact in on-going budgetary analysis and annual budget creation.•Coordinates and facilitates monthly cross functional meetings for each OR service line to discuss, troubleshoot and realize process improvement and cost containment opportunities within the Perioperative environment. This also involves the coordination of meeting agendas and minutes, and management of follow up tasks and directives as necessary.•As a member of the MGH Perioperative Steering Committee, works to design, implement and execute initiatives and workflows aligned with strategy. •Communicates with and takes direction from Executive Medical Director, Associate Chief Nurse and Senior Vice President on departmental improvement initiatives.•Advocates for technology needs and acts as a highly knowledgeable liaison for the introduction of technology. •Participates on Partners Patient Affordability Committees and other system wide initiatives.•Serves as Co-Chair at OR Director meetings in collaboration with Partners Contracts.•Shares best practices for product introduction, optimized supply chain workflows and fiscal responsibility with other Partners entities.

  • Senior Project Manager, OR Administration, Perioperative Services

    • Jul 2011 - Jul 2012

    Works collaboratively and performs multiple roles to create and manage partnerships that find solutions to organizational challenges while focusing on outcomes and measured results. •MGH Project Manager on multi-million dollar initiative to rebuild the SPD with Prezio Health. Through strategic planning, staffing re-alignment and workflow re-design will improve business processes and customer satisfaction. •Advance OR Administration program of change through organization and facilitation of meetings and sub groups involving Senior Director, and OR Administration directors and senior management. •Created cross functional dashboard to measure performance across multiple departments and report to Senior Director and Vice President on activities fueling trends.•Addressed intradepartmental issues through forming focus group to improve infrastructure and processes surrounding periScope software program positively impacting delivery of supplies to the operating room and increased accuracy in inventory management.•Lead Project Manager on Call Center implementation project affecting 3 departments and over 200 staff members. Expected results include process improvement and collection of data not currently available.

  • Project Manager

    • May 2010 - Jul 2011

    •Collaborated with senior leadership across multiple functions to design and maintain actionable project timelines, as well as detailed work breakdown structures for OR Administration to take ownership of multiple processes in conjunction with the opening of the Lunder Building. Accomplishments include successful design and implementation of: night shift room stock processes; OR Resource Specialist role and related interdepartmental processes; facilitation of initial inventory and stocking of 3 floors of operating rooms and Central Sterile Processing and Supply, as well as a new case cart system to facilitate the delivery of supply to the Operating Room.•Drove progress of PIMMS project through analysis of data sets for software upload, communication of project process to management, and resource analysis to ensure deadlines are met.•Served as liaison between MGH ORMM and Consac, Inc to ensure project objectives are met on time and delivered with the highest quality output. Keep projects on point while consultant was off-site.

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  Bank of America

  • Banking Center Manager

    • Oct 2007 - Sep 2009

    Created and executed sales plan to exceed monthly and quarterly sales goals, which led to receiving the March Madness 2009 Sales Award for highest sales in market. Banking Center consistently ranked in top 15% of market when ranked on sales performance.Managed team of seven FTE. Conducted quarter...

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  Enterprise Rent-A-Car

  • Branch Rental Manager

    • May 2005 - Sep 2007

    Increased cars on rent by 40 % as a result of effective sales and marketing efforts. Represented the company at many career fairs and recruited candidates to apply for positions with Enterprise Rent-A-Car. Trained, developed and motivated a rotating team of five employees. Had two employees promo...