Experience

• 

  Suncorp New Zealand

  • New Zealand

  • Corporate Partnerships Relationship Enablement Manager

    • Jul 2018 - Present
    • New Zealand

    I am excited by this new opportunity to provide partner insights and insurance expertise to Suncorp New Zealand's corporate partners. Focusing on both short and long term partner needs in line with our companies strategic initiatives, I will ensure business transformation is managed effectively from ideation through to deployment. Working closely with our Corporate Partner Relationship Managers to understand any issues within their networks and being the liaison for our customer facing teams, I will be part of a high performance team bringing positive change for our customers and partners within the New Zealand insurance marketplace.

• 

  Suncorp Group

  • Auckland

  • Corporate Partner Business Specialist

    • Jun 2016 - Present
    • Auckland

    I am the Product Owner of key strategic initiatives for Suncorp Groups New Zealand based Corporate Partners. I am involved from ideation through to delivery. I love the interaction I have with multiple teams across our business globally, both in the technical and business readiness areas. Ensuring our corporate partner is well informed and understands the rationale behind the decision making may be challenging but when done well it is extremely rewarding. I am experienced with internal and external stakeholder management and have a background in customer management, which positions me well to wear the business hat in technology driven change.

• 

  Vero Insurance New Zealand

  • New Zealand
  • Insurance
  • 300 - 400 Employee

  • ANZ Relationship Manager

    • Jun 2015 - Jun 2016

    Ensure effective engagement between Vero and the ANZ Bank so that customer propositions meet the needs of the target customer audiences whilst maximising growth, performance, and service opportunities.

  • Sales Operations Manager - Partnerships

    • Jan 2012 - Sep 2015

    I lead the Partnerships customer services and sales team servicing business for Vero's key business partners; CIS, AMPG and ANZ.

  • Operations Manager - ANZ National Bank

    • Jan 2009 - Dec 2011

    Leading the ANZ National Insurance Service Centre delivering underwriting, customer service, and claims service to our banking partners and their customers. This was a "start up" operation.

  • Workstream Lead - ANZ National Bank project

    • Oct 2008 - Dec 2008

    Lead the Claims workstream of the bank project. I worked alongside the workstream leader for Sales/Underwriting and our joint responsibility was to establish the Service Centre ready for launch in March 2009. This involved establishing processes, tools, systems, recruitment of staff, training material and delivery, setting up the centre including the infrastructure.

  • Claims Services Manager

    • May 2003 - Sep 2008

• 

  IAG

  • Auckland, New Zealand

  • Corporate Partnerships Call Centre Team Manager

    • 2001 - 2003
    • Auckland, New Zealand