Experience

• 

  The Nautilus Maldives

  • Baa, Maldives

  • Director of Sales

    • May 2023 - Present
    • Baa, Maldives

• 

  Mövenpick Resort Kuredhivaru Maldives

  • Noonu, Maldives

  • Senior Director of Sales - Task Force

    • Dec 2022 - Feb 2023
    • Noonu, Maldives

• 

  Song Saa Collective

  • Koh Rong Island, Cambodia

  • Assistant Director of Sales

    • Feb 2019 - Dec 2022
    • Koh Rong Island, Cambodia

    24 villas, 5 star Luxury Hotel

• 

  Marriott International

  • Cluster Sales Manager

    • Feb 2018 - Feb 2019

    The Westin Maldives Miriandhoo Resort- New Opening, 70 rooms, 5 Star Luxury HotelSheraton Maldives Full Moon Resort and Spa, 176 rooms, 5 Star Luxury Hotel

  • Cluster Sales Specialist

    • Mar 2016 - Feb 2018

    W Maldives, Republic of the Maldives, 78 rooms, 5 Stars Luxury HotelSheraton Maldives Full Moon Resort and Spa, 176 rooms, 5 Stars Luxury Hotel

• 

  Starwood Hotels & Resorts Worldwide, Inc.- Maldives Complex

  • Maldives

  • Cluster Sales & Marketing Coordinator

    • Nov 2014 - Feb 2016
    • Maldives

    W Maldives, Republic of the Maldives, 78 rooms, 5 Stars Luxury HotelSheraton Maldives Full Moon Resort and Spa, 176 rooms, 5 Stars Luxury Hotel

• 

  Le Meridien Phuket Beach Resort

  • Thailand
  • Hospitality
  • 1 - 100 Employee

  • Front Office Management Trainee

    • Nov 2013 - Jul 2014

    • Check in/out guests and VIP guests under specific standards and protocols. • Knowledge of the computer system Opera PMS.• Handling cash and provide foreign currency exchange and guests account services.• Acknowledge guest preferences, history, amenities and requests from the Master Arrivals Report and communicate with the different areas within the hotel. • Effective handling of guest complaints and problem resolution.• Updated Guest’s preferences and history in the Guest’s Profile to contribute to the guest satisfaction in the present and future stays.• Arranged reservations for the guests in the hotel venues and outside restaurants, transportation companies and tours. • Enrolled guests in the company’s loyalty program.• Join the Executive Committee morning briefing, where I have the opportunity to present the performance report.• Participation in projects that include statistics, analysis and critical thinking.• Attendance to the weekly GM’s VIP cocktail party interacting and establishing relations with our VIP guests. • Provide translation services to the different hotel departments.

  • Food & Beverages Management Trainee

    • Nov 2013 - Jul 2014

    • Ensured guest needs and guest expectations were met by providing an efficient, friendly, courteous and professional service in the daily operations of the different venues. • Assisted with the training of F&B associates (SOP’s, sequence of service, Safety and Hygiene procedures). • Attended and participated in all F&B briefings and meetings.• Coordinated in-house Food & Beverage promotions (posters, menus, etc.)• Coordinated and participated in all activities and special events.• Assisted in Breakage and Loss Awareness program.• Assisted in Cost Saving & Cost awareness Program• Translated outlet menus with Chef and MDHs

• 

  The St. Regis Atlanta

  • St. Regis Butler/Housekeeping Supervisor

    • Nov 2012 - Aug 2013

    • Hotel’s signature service. I was the main representative of the brand having the closest interactions with the guests. This included creating magical experiences to meet and exceed the guest’s expectations with our services. I received recognition in Tripadvisor.• Gained experience assisting VIP guests: companies CEO’s, Board of Directors and Celebrities.• Effectively handled guest complaints and presented problem resolutions.• Responsible for coordinating the team of housekeepers, housemen and public area attendants in the most efficient manner to ensure productivity in terms of number of rooms released.• In charge of the training of the new staff members.• Ensured all housekeeping standards and procedures were followed and met by the staff. This was achieved through room inspections and staff evaluations, communicating the results to the staff in an efficient and personalized manner, pointing out their strengths as well as areas that needed improvement.• Assisted in the hand over of the Mini Bar to the Food and Beverages Department.

  • Front Desk Agent

    • Aug 2012 - Oct 2012

    • Checked in/out regular and VIP guests under specific standards and protocols. • Knowledge of the computer system Galaxy/Lightspeed.• Gained experience in cash handling and guest’s account services.• Acknowledged guest preferences, history, amenities and requests from the Master Arrivals Report communicating with the different areas within the hotel to ensure that the guest’s expectations were met. • Effectively handled guest complaints and presented problem resolutions.• Enrolled guests in the company’s loyalty program.• Updated guest’s preferences and history in the Guest’s Profile to contribute to the guest satisfaction in the present and future stays. • Replaced the Night Auditor in several occasions.

• 

  Mexican Federal Ministry of Tourism (SECTUR)

  • Intern

    • Feb 2012 - May 2012

    • Assisted in the launching of the Gastronomic Routes of Mexico. I was in charge of the press releases, preparation of press kits, printed adds, presentations and online marketing (web page and social media).• I was offered a sub-direction in the area at the end of my internship.

• 

  University Anahuac Mexico Sur

  • Assistant Coordinator of the Tourism School

    • Aug 2008 - May 2012

    • Coordinator at ExpoRestaurantes 2010 and ExpoRestaurantes 2009, World Trade Center Mexico City: in charge of the logistics and academic program of the Conference Cycle.Proposed and organized the whole academic program, contacting internationally recognized Mexican Chefs as well as hotel managers. Follow up all of the speakers’ requests and needs. I also was responsible for the mounting of the conference area and getting sponsors.• In charge of the coordination of the logistics and academic program of many congresses and conferences held at the University. • Assisted in achieving official certifications for the School of Tourism.

• 

  Grand Floridian Resort & Spa Walt Disney World

  • Restaurant Hostess at Narcoossee's (Signature Restaurant)

    • May 2011 - Aug 2011

    • Gained knowledge of the daily operations, protocols and regulations of the restaurant and improved skills in customer oriented service and problem solving. • Because of the high satisfaction of the clients I got one of the original old room key of the hotel.• After one month I was responsible for the training of the new hostesses. • Since I learned very quickly to use the Table Management System, after a month I also was in charge of the Dinner Reservations and guest’s check-in at the restaurant.

• 

  Corporativo Corad (Meeting Planner and Travel Agency)

  • Intern

    • Jul 2010 - Aug 2010

    • Learned to use SABRE (Global Reservation System) handling reservations for large groups. • Rotation through all departments such as reservations, accounting, ground and air transportation, operations and event planning. • Participated in meetings with clients and suppliers. • Assisted with the planning, coordination and successful execution of several events.

• 

  Gran Bahía Príncipe Riviera Maya

  • Front Desk Intern

    • Dec 2008 - Jan 2009

    Receptionist of the VIP Front Desk. Welcoming and checking in important guests all over the world. As it was during the high season, I had to handle serious overbooking problems, solving guests’ inconveniences at their full satisfaction.