Experience

• 

  Vancouver Canadians Professional Baseball Club

  • Canada
  • Spectator Sports
  • 1 - 100 Employee

  • Assistant General Manager

    • Jun 2019 - Present

    Community Relations - Attend community events and assist in outside events as needed- Create and execute new community initiatives for the Vancouver Canadians Baseball Foundation- Design and monitor an application process for The Change Up Field Project- Work with community partners and help organize our largest fundraising event benefiting The Vancouver Canadians Baseball Foundation- Pull together items for silent auction for Foundation event- Plan an execute social plan for #BeyondTheNat WeekMarketing- Set up and organize SEM and Programmatic campaigns to increase ticket sales - Responsible for planning, implementing, creating, managing and monitoring Vancouver Canadians Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales- Use Sprout Social to provide analytics to marketing department to include in POPs- Help plan and organize elements around theme nights Sales- Prospect and sell all baseball club inventory including, but not limited to: season tickets, ticket plans, group tickets, and hospitality - totaling 850K - Focus on relationship building and servicing clients after the sale.- Fulfill and execute group/ticket accounts.- Responsible for the retention and renewal of ticket clients.- Meet a personal sales revenue budget by developing new relationships and growing existing relationships.- Administer superior customer service for clients year-round- Prospect and work with advertising partners to create advertising campaignsOperations - Assist with hiring and on boarding of sales interns - Organize partner and fan appreciation events and viewing parties

  • Manager, Sales and Social Media

    • Jan 2017 - Jun 2019

    Social Community:- Manage and lead all social content across multiple platforms (@vancanadians)- Collaborate on digital marketing strategy - Continue to build the Vancouver Canadians social media presence- Deliver corporate partners value through social media- Create new content for fans to engage with throughout the year- Provide customer service by engaging with our fans through social media; 24/7Group Ticket Sales and Service:- Provide customer service to our fans and accounts- Achieve weekly, monthly and annual sales goals- Handle inbound phone calls, questions, and emails- Help with in-game promotions, fan services (in-person and on social media), ensure that all premium group areas are attended to by food provider and service is being held to a high standard. - Work with food provider to ensure that all food and beverage needs are met and a group's overall experience is positive throughout the event

  • Coordinator, Sales

    • Oct 2015 - Jan 2017

    - Support the sales team in attaining targets- Executes marketing strategy- Maintain a good relationship with the existing and new customers - Creates and drives new business opportunities - Interact with clients and fans over the phone or face to face and solve their problems- Create new partnership opportunities- Increase fan engagement through social media and customer service

  • Account Executive

    • Apr 2015 - Sep 2015

    - Generating revenue by making outgoing calls to local businesses for ticket and group opportunities while adhering to the Vancouver Canadians Baseball Club's high standard of customer service- Responding to fan requests regarding ticket, group and general inquiries- Assisting the Box Office and executing ticket sales using our CRM and Ticket Management systems as well as cash handling responsibilities- Representing the Vancouver Canadians at community and networking events around the Lower Mainland and cultivating future client relationships- Executing Game Day sponsored promotions

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  Canucks Sports & Entertainment

  • Vancouver, British Columbia

  • Quick Service Supervisor

    • Jul 2014 - Jun 2019
    • Vancouver, British Columbia

    - Lead Quick Service teams and provide ongoing coaching and recognition to team members to ensure exceptional hospitality is provided and the fan experience is exceptional.- Contribute to building a high performance team by actively partnering with all staff of Rogers Arena. - Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction. - Strong communication skills, including listening skills and ability to communicate with guests and respond to inquiries. - Thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience.- Responsible for on-the-job training for new supervisors to CSE

• 

  Starbucks

  • Vancouver, Canada Area

  • Shift Supervisor

    • Dec 2014 - Apr 2015
    • Vancouver, Canada Area

    - Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.- Anticipates customer and store needs by constantly evaluating environment and customers for cues.- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shifts. - Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.- Maintains regular and consistent attendance and punctuality.- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.- Utilizes operational tools to achieve operational excellence during the shift.

• 

  SDI Marketing

  • Vancouver, Canada

  • Team Lead - ONE coconut water

    • Jun 2014 - Aug 2014
    • Vancouver, Canada

    Organizing a group of brand ambassadors to successfully execute various activations throughout the city of Vancouver. Ensure proper key messaging and connections are made with consumers.