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Bio

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Stéphane Turcot is a seasoned logistics professional with a strong background in dispatching, transportation management, and customer service. With experience in various industries, including food, construction, and retail, he has developed a unique blend of technical and interpersonal skills. He holds a degree in Transport Dispatching specialist from Champlain Regional College and has completed courses in Human Relation and public speaking, Cuisine Professionelle, and General studies with mathematics.

Experience

  • Environmental 360 Solutions
    • Saint-Constant, Québec, Canada
    • Dispatch
      • Jan 2023 - Apr 2023
      • Saint-Constant, Québec, Canada

  • Transport Dsquare
    • Montreal, Quebec, Canada
    • Dispatch Team Lead
      • May 2022 - Jan 2023
      • Montreal, Quebec, Canada

    • Transport & Logistics Manager
      • Jan 2019 - Jul 2021
      • La Prairie, Qc

      Managing of 3 recycle plants daily production of carton, paper and plastic bales to match bookings available to export to Port or rail, dispatch of 15 drivers and 3PL logistics, managing import loads for customers and for bale wire to deliver to plants, etc.

  • OEC Group
    • Ville St-Laurent, Qc.
    • Ocean Import Dispatch Team Leader
      • Nov 2018 - Jan 2019
      • Ville St-Laurent, Qc.

  • Cascades
    • Brossard, Qc
    • Logistics & Transport Technician
      • Aug 2017 - Sep 2018
      • Brossard, Qc

      Operations department of Cascades Center Of Expertise logistics and transport team.Logistics management of daily loads in Canada and inbound or outbound loads to the US ; follow ups on pick-up and delivery, of a 4PL partnership with Ryder Systems, Supervision of critical loads, occurring problems and maintaining processes related to completing pick-ups and deliveries with carriers and Ryder as well as support to both for issues and crisis resolutions. Support to Customer Service Representatives, Mills, Warehouses, and Carriers of Cascades Canada and US. Maintaining and informing carriers, Ryder team and Cascades colleagues of 4PL procedures.Emergency coordination and recovery of loads that have not contracted carriers on existing or new lanes of ongoing or last minute shipments.Recovery of loads; contracting new carriers on loads regular carriers have failed to pick-up or have no capacity to cover.Approving Detentions, TONU's, and bid quote rates. Carrier rate negotiations, POD retrieval, accessing multiple systems as ROL Portal, TrackIT, SAP, etc. finding an investigating load Information for contact search in advising of possible errors, change of dates or carrier load plan to the appropriate Cascades colleague, Ryder team member or carrier.

    • Telemarketing Agent
      • 2016 - Jul 2017
      • Brossard

      Telemarketing, contact companies to book rendez-vous for sales representatives of different company campaigns and contract.

    • Self Employed
      • 2009 - 2016

      Work on residential renovation projects, have no competency cards but I am able to do Plumbing, electricity, ceramics floors and wall, wooden and floating floors, Paint, etc. I was dragged around from 10 years old by grand father and uncles, who worked in construction, in family home renovations. So like cooking it's kind of second nature to me. P.S. For those wondering what 345 stands for: it's a simple construction principal of putting a wall at 90 degrees to another. Done by figuring 3 feet from the corner wall and four feet from the other; the difference between the two points should mesure 5 feet to have perfect 90 degree angle.

    • FCL Dispatch
      • 2006 - 2009
      • Lasalle, Qc

      Worked as a Full Container Dispatch of a bonded warehouse. Dispatching from 10-15 broker drivers, pulling our equipment from 35-50 containers daily, Tracing of containers from Vancouver and Halifax to Montreal threw CP and CN tracing websites, tracing in the different Sheds of the port of Montreal,Cast,Racine,Termont; organizing delivery and transport to clients and bonded warehouse for destuffing,insuring custom clearance of containers, avoiding storage and demurrage costs, organizing return of containers to depots of the different steamship lines, customer service, calculating rates for transport outside of usual or predetermined areas of delivery, approve and prepare driver pay, filing of interchange and driver papers and other clerical. I had use of 2 phones 8 lines cell, R/F systems,Emails, In house software Corbis for invoicing and load information etc.

    • Account Manager
      • 2003 - 2005
      • Mt-Royale

      Development of sales and dispatch of loads from clients using Load/Link Logistics, Logistics of transport in LTL, FTL, Exclusive transport, national and international; did transport for Dainty, Multi-Marques, etc. Responsible of business development and major accounts.

    • Sales and Dispatch
      • 2001 - 2003
      • Lachine

      Sales development and dispatch in full reefer and Dry loads (FTL), fruits and vegetables for 10 trucks, and load brokerage using Load/Link Logistics. Negotiating rates, and booking transports. I had set-up all forms;design of load confirmation, invoice and, simple accounting for payables and receivables using Excel and Access. I have experienced the fruit and vegetable broker,etc.

  • Méchoui Mobile
    • St-Urbain-Premier
    • Operations Manager
      • 1999 - 2003
      • St-Urbain-Premier

      Meat, fish and poultry cooked over wood fire. Organize and ready teams for events; set up trailers and equipments for delivery, preparing meats and all other elements needed to complete event contracts. Mainly weekend events and during summer season till Christmas. Set up Menus, negotiation with client, logistics of event. Managing 2-5 teams in 2-5 events weekly.

    • Self Employed
      • 1998 - 2001
      • Candiac

      Sales of new and used equipment of the food industry, such as electronic printing scales, barcode printers, meat slicers, knives, etc. Programming support and label sale

    • Sales Representative
      • 2000 - 2000
      • Calgary AB

      Sales and service of slaughtering equipment, covering BC, AB, SK.Essentially representing company by visiting small kitchens, slaughter shops and houses to slaughter and transformation plants such as Cargill. Selling new and repairing equipment or sale of parts as well as knives, blades, gloves etc.

  • Savoir Fleur
    • Lachine, QC.
    • Sales Representative
      • 1999 - 2000
      • Lachine, QC.

      Sales of bouquets of flowers mostly as telemarketer and as representative visiting grocery stores such as METRO, Provigo, IGA etc.Sold threw the fruits and vegetable manager; being the first department the customer enters in a store. Flowers are an impulse buy and, is and must be put in front of the customer as he enters store as they will create an immediate response, making that impulse sale.

  • DIGI Canada inc.
    • St-Léonard, Qc
    • Sales Representative
      • 1994 - 1998
      • St-Léonard, Qc

      Sales of electronic printer scales, automated weighing and AW(automatic wrapping)systems, weigh labellers and bar code printers. Installation, training and support of the equipment. In charge of SuperC, Metro, IGA and independent stores. Development of new and existing clients, as well programming label formats and support in product programming and operations.Sold for over a million in equipment in '98. Did installation of 8-12 scales linked by communication master/satellite by store. Coordinating between the cable installer and software technician in planning and during installation of scales and AW(automatic wrapping)system in store. Sold a 42,000 wrapping system not yet arrived in our country, with a Norwegian Leaflet, with not a word of french or English on it, just electric and dimension specifications. I was asked on the launching of this new wrapper, how many I could sell; I replied I had already sold three of them and waiting for them to arrive to install them.

    • Sales Representative
      • 1990 - 1994
      • Delson, Qc.

      Sales representative of reverse vending machines (automated return systems for consigned cans, glass and plastic bottles) in the grocery chains as MAXI, Heritage, SuperC, IGA, Metro, and Steinberg stores. Installations, training, and technical support. Implemented, installed and trained personal for troubleshooting and maintenance, as well as servicing the machines when down. Was often sent to litigating or unsatisfied customers, to resolve conflicts or misunderstandings. Had all the parts and tools to reconstruct a entire can or plastic bottle machine, without the frame,with me at all times in my van. I would spend Fridays answering and filtering service calls; dispatching them to 4 technicians on the road. Negotiated service contracts at store level and chain level.

    • Sous Chef
      • 1986 - 1990
      • Brossard, QC

      Organization of production and in hall service. 4 Halls, 2500-3000 people served weekly. Responsible of all the in hall flambes, in kitchen production organization and managing 3 cooks in daily completion of preparation and service of contracts for Weddings, Chambers of Commerce, Company banquets and partys, etc.

Education

  • 2014 - 2014
    Champlain Regional College
    AEC Répartition de Transport, Transport Dispatching specialist
  • 2013 - 2014
    Champlain Regional College
    AEC Transport et Logistiques, Transport and logistics
  • 1991 - 1991
    Dale Carnegie
    Human Relation and public speaking
  • 1987 - 1988
    Jacques Rousseau
    D.E.P., Cuisine Professionelle
  • 1986 - 1987
    Collège Édouard Montpetit
    Sciences Administratives
  • 1981 - 1985
    Antoine Brossard
    D.E.S., General

Suggested Services

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Industry Focus. “Environmental Services”

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