Experience

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  Ware2Go

  • United States
  • Transportation, Logistics, Supply Chain and Storage
  • 100 - 200 Employee

  • Senior Supply Chain Analyst

    • Aug 2023 - Present

  • Lead Client Success Analyst

    • Feb 2023 - Aug 2023

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  Whitebox Inc

  • Advertising Services
  • 1 - 100 Employee

  • Operations Manager

    • Oct 2022 - Feb 2023

  • Subject Matter Expert

    • Nov 2021 - Oct 2022

  • Client Success Specialist

    • Mar 2020 - Nov 2021

• 

  Seven Figure Publishing

  • Mt Vernon

  • Lead Customer Management Associate

    • Aug 2019 - Feb 2020
    • Mt Vernon

    Worked as the sole Customer Service Representative for Seven Figure Publishing responding to customer inquiries online and over the phone. Provided subscribers with accurate, detailed information regarding our publications and subscription options. Updated and managed subscriber accounts to ensure that the most up-to-date subscription preferences are accounted for. Maintained records of correspondence with subscribers in order to effectively identify and analyze trends in product and service issues. Progressively assisted with editorial and marketing teams with various special projects. Filmed Customer Service video sent to all customers to refresh the face of Seven Figure Publishing customer service.

• 

  Under Armour

  • Baltimore, Maryland Area

  • Customer Operations Coordinator

    • May 2019 - Jul 2019
    • Baltimore, Maryland Area

    Worked for the Operations Team as a Customer Operations Coordinator. As a Customer Operations Coordinator I served as the front line business contact for Customer operation inquiries and requests. In this role, I was responsible for Operational support for Customer Service.

• 

  Altus Group

  • Lutherville-Timonium

  • Data Analyst

    • Dec 2018 - Apr 2019
    • Lutherville-Timonium

    Responsible for the collection and accurate input of property values & assessments, taxes and tax bill processing as directed. Also be responsible for scheduling, preparing and processing correspondence and documentation for submission to clients and/or assessors or tax collectors, all while providing excellent customer service.

• 

  Morgan Stanley

  • 1300 Thames St

  • ISG Product Operations Analyst

    • Jul 2017 - Sep 2018
    • 1300 Thames St

    Worked for the Fixed Income an Equity cash teams on several various special projects revolving around SEC regulatory processes. Reported to head managers of both Equity and Fixed Income teams and VP of Compliance for various SEC regulatory processes. Had to accommodate to meet and confirm various SEC processes with clients/internally across the globe.

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  Athletes Serving Athletes

  • Operations Intern

    • Jun 2016 - Oct 2016

    Main responsibilities involved creating athlete profiles, race web pages, fliers, brochures, etc. Needed to respond to current athletes, volunteers, boosters, board members, and sponsors and keep them informed with upcoming events. On weekends, I attended races and advertised the nonprofit organization by implementing various marketing techniques.

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  Goucher College Men's Basketball Program

  • Goucher College

  • Men's Basketball Manager

    • Oct 2013 - Feb 2015
    • Goucher College

    I was responsible to be at every practice to work game clock, fill up water bottles, take care of equipment. At every home and away game I was responsible for various tasks that include: filling up water, running game/shot clock, taking stats on game, filming game. In the office, I made fliers, ran the men's basketball teams social media pages, and scheduled any meetings, food orders, and any other requests from the coaches.

• 

  Learning Rainbows Daycare Services

  • Tomball, TX

  • Teacher Assistant

    • Jun 2014 - Aug 2014
    • Tomball, TX

    Summer job: my most important and basic duty was to watch children (my class ranged between ages 4-10 years old), but my other important duties included: diaper changing/potty training, cooking lunches/making snacks, cleaning day care rooms and cafeteria, and spending my lunches sitting in classrooms with sleeping children.