Experience

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  Amp Energy

  • Port Credit, Ontario

  • Administrative Assistant

    • Jul 2015 - Present
    • Port Credit, Ontario

    •Help coordinate travel for CFO, SVP’s and Directors including flights, hotel and car rentals•Maintain and process expense reports globally for CFO, SVP’s and all staff•Perform assigned tasks to support finance department•File financial/confidential material according to records management procedures•Develop and help maintain a well-organized filing system that permits easy reference and retrieval of information•Attend meetings to take minutes as asked•Conduct research and compile data as required•Assist in organzing corporate events and fund raisers•Work with EA taking an active and participatory role in administrative and office management responsibilities•Support the Director of Investments and VP’s of Business Development team•Be proactive and disciplined and demonstrate a high level of productivity•Be highly organized and detail oriented, able to multi-task, work under pressure and meet deadlines•Demonstrate ability to prioritize work and workflow•Maintain excellent communication skills, written and verbal•Deal with matters of confidential and sensitive nature, and exercise good judgement at all times•Gather and distribute Recharge News daily•Maintain office contact list for employees and office services•Take care of office services and work with vendors to get things taken care of as needed•Manage website changes as needed•Make updates to Facebook and Linkedin as required•Assist with job postings on various sites as needed•Assist with new hires, setting up work stations, ordering equipment and welcoming them on their start date, have them complete necessary paper work for HR and finance•Create employment letters and other letters as needed•Help to review resumes for job postings and create new postings•To schedule/coordinate meetings and interviews•Prepare and send outgoing mail and courier parcels•Purchase, receive and store office supplies•Sort and distribute mail•Act as an administrator on Corporate phone plan

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  Help Desk Technology Corporation

  • Client Success Assistant/Sales Consultant - Customer Service/Administration

    • May 2008 - Apr 2015

    •Increased client renewal rates to 90% within one year of joining the team; increase was higher than original goal set by management.•Retained client business by identifying cost-savings clients could achieve through either partial payment plans or reducing licenses to make product affordable for clients’ budget. •Managed client in-take process from start to finish, communicating directly with potential clients to collect all required information to schedule a demonstration with a technician.•Responsible for generating all quotations for client renewals, additional licenses and training.•Assisted management with equations for new pricing structure.•Involved in the recruitment process by representing company at job fairs and conducting pre-screen phone interviews for senior management positions.•Responsible for training new employees.•Created a new client renewal process as part of an internal team to ensure that when accounts are past due, they are no longer eligible for software servicing. •First point of contact for customer service inquiries answering the main line, handling over 120 tickets per day and distributing them to the appropriate departments throughout the company.•Analyzed daily reports to ensure all clients were receiving quotes correctly and identify any internal errors; communicated errors to management for further processing.•Created invoices to be sent to both new clients and existing clients, processed and followed up on payments.•Organized and managed client files within the filing system.•Organized all logistics when planning the quarterly training event in Las Vegas; managed paperwork for all trainers and communicated details of the event to clients.•Travelled to Las Vegas for quarterly training event to assist with set up, administration and training course.•Completed tasks for President and Vice President as needed. Scheduled meetings, Assisted with pricing and calculations, took meeting minutes, and transcribed videos.

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  Family Fitness

  • Personal Trainer/Fitness Consultant

    • May 2003 - May 2008

    •Managed office processes to support Health Centre staff including booking appointments, greeting clients, answering phones, filing, processing payments, and completing contracts for training memberships.•Provided clients with personal one-on-one strength training sessions, assessing fitness levels to ensure exercises were completed at an appropriate and safe level; increased repeat business through personalized level of relationship building.

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  McDonald's Corporation

  • Manager

    • Apr 1999 - May 2003

    •Managed team by conducting staff performance reviews, creating schedules, and training new employees to maximize performance.•Enforced strict guidelines relating to quality control, store presentation, inventory, and cost control.•Resolved escalated quality and customer service issues to ensure customer satisfaction.•Responsible for daily bank deposit, counting all money and balancing the safe.•Created daily sales reports and monthly sales projections, ensuring accuracy.

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  Mohawk College

  • Brantford, Ontario

  • Office Coordinator/Receptionist — Student Life Office

    • Sep 2002 - Apr 2003
    • Brantford, Ontario

    •Provided front line customer service for students, facilitating all communication over the phone and in person.•Directed guests and students to their classes within the College•Maintained filing system, and organized all paper and electronic files.•Scheduled conferences for external facilitators, ensuring all conference equipment and room reservations were made.