Experience

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  Marin IT

  • Customer Success Manager

    • Mar 2022 - Present

    Managing IT projects to success is at the core of my expertise, built over a span of 20 plus years. I have developed my own proven best practices which include a rigorous discovery phase, balanced risk vs. reward assessments, and effective project performance tracking, which are key components for a project’s success.* Responsible for overseeing all aspects of IT projects within our clients’ organizations.* Ensure the smooth execution of all client projects, with the ultimate goal being customer satisfaction.* Drive execution of KnowBe4 Cybersecurity Training programs.* Generate and share data analytics summaries for all customers using BrightGauge.* Create hardware and software replacement initiatives to implement cost reduction strategies.

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  Autodesk

  • United States
  • Software Development
  • 700 & Above Employee

  • Global Technical Program Manager

    • Feb 2020 - Jul 2021

    Led multiple projects to improve and/or replace the audit and analysis tools & processes for the Global License Compliance (GLC) Team of 250 staff, generating revenue in excess of $500M annually:• Program Manager for the implementation of the custom customer inventory software application. Directed Steering Committee and hosted bi-monthly meetings to drive new product features and discuss strategic intentions for product direction. Additionally, supervised localization project for customer-facing documentation into 18 languages, working with the software vendor and the internal team making the changes on the external-facing site on our behalf.• As Program Manager, initiated the requirements gathering process for the evolution of our internal custom data analysis software, along with the software engineer, and served as liaison with other internal Teams and key individuals to understand the systems to complete the objectives for the project. Led Power BI Team to develop enhanced visualization of our analysis data.• Provided reporting data analytics, analysis and measured the success of all GLC outputs and strategic initiatives. Tracked and reported key performance indicators and other dashboard metrics to highlight successes as well as to target areas of improvement. These Salesforce (SFDC) dashboards were published so that all the Analysts as well as the Geo Sales Reps and Managers had full transparency to our Team’s productivity and contributions to their sales success.• Identified gaps and initiated projects to improve analysis quality and review processes. Recognized which work streams may be automated and standardized to maximize efficiency, quality, and scalability. Led effort to create a consistent global analysis process to ensure that at any given time, any GLC analyst could be called upon to support a Team Member in any Geo to provide the highest quality output.

  • Project / Program Manager, Team Lead

    • Oct 2014 - Feb 2020

    Provided mentoring, coaching and feedback to develop the GLC Analyst team skillset. Established and documented processes to enhance the knowledge of new and existing team members. Initiated the use of a shared Wiki to allow global Team access to all written policies and procedures. Managed Peer Reviews of all audits over $100k in value to ensure that any potential risk to Autodesk was mitigated.

  • Analyst, Sr. Analyst

    • Dec 2005 - Oct 2014

    Sr. Analyst on Global License Compliance (GLC) team which identifies high quality audit candidates and converts customer targets into active GLC audits and Software Asset Management (SAM) engagements. Handle financial reporting, key performance metrics and other analysis related to legalization program as needed. Work with global teams in the AMER, EMEA and APAC regions. Interpret detailed contractual terms of software license and service agreements to assess customers’ software compliance. Update and maintain key databases containing status of GLC audits. Maintain dashboard reports to track program operations.Responsible for delivering high quality, timely and efficient reviews of the software deployment report analyses. Made recommendations based on specific Customer entitlements and data submitted. Each engagement and analysis report required the attention of an individual who would maintain integrity and apply standardized concepts to each specific analysis. For larger customer segments there may have been unique requests for visualizations that were unique, and these requests needed to be handled on a case-by-case basis, keeping the standards in mind. For these top-tier customers, was in direct communication with their Teams to determine the best course of action from an operations perspective, guiding them in decision-making about future SAM investments.

  • Executive Assistant

    • Mar 2005 - Dec 2005

    Executive Assistant to Controller of Finance. Handled logistics of all third-party audit projects.

  • IT Resource Management Projects / Program Specialist

    • Aug 2004 - Mar 2005

  • Executive Assistant

    • Sep 2003 - Aug 2004

    Assistant to Vice President of C-Level. Project coordinator for largest internal software implementation in company history at that time (Customer Information and Entitlement Program, [CIE]). Handled logistics of all external contractors assigned to Program, including negotiating, managing and tracking contracts. Coordinated with Facilities to identify, procure and design office space for entire CIE Team.

  • Project Specialist (Various Teams)

    • Apr 2001 - Sep 2003

    Worked in Autodesk Information Technology (IT) Team, now known as Digital Enterprise Services (DES). Assigned to multiple SAP Implementation Project Teams and Resource Management Team.Contract position from April 2001 - October 2002 when hired as FTE.

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  InPhoto Surveillance (now ICS Merrill, a division of EMSI)

  • Investigator

    • 1996 - 2000