Experience

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  Brookfield residential

  • Orange County Area, California

  • Customer Care Rep

    • Aug 2014 - Present
    • Orange County Area, California

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  Mida Construction

  • Long Beach

  • Superintendent

    • Oct 2013 - Present
    • Long Beach

    I am a superintendent for a retail builder based in Long Beach CA. I have done jobs in Brea CA, San Diego CA, Santa Rosa CA, Mission Viejo CA.I have my OSHS 30 card.

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  Western National Group

  • Orange, Riverside, Los Angeles Counties

  • Service Technician Specialist

    • Jan 2011 - Oct 2013
    • Orange, Riverside, Los Angeles Counties

    Travel to different properties as needed. Complete turns and service requests with no superivision.

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  Beazer Homes

  • Customer Care, Water Intrusion Manager

    • Jun 1985 - Oct 2008

    Customer Care, Water Intrusion & Quality Assurance Manager covering Los Angeles, Ventura, Kern, Riverside and San Bernardino counties for Beazer Homes Southern California. OSHA 500 trainer. * Managed department of 12 field and office staff.QUALIITY ASSURANCE MANAGER* Created and Managed the Quality Assurance Department. The department proactively identified and inspected repair of substandard housing components.* Devised systematic process of evaluatin and inspection of the home prior to buyers' acceptance. This reduced the number of issues from an average of ten to three. Which in turn increased the buyers overall approval rating.* Designed a means of tracking recurring issues. This enabled the Construction Manager to identify and resolve potential issues early in the construction process.WATER INTRUSION MANAGER* Conducted inspections to determine cause and responsibility. This allowed the company to hold responsible parties accountable for costs incurred.* Determined amount of remediation needed. This allowed the company to control costs.* Interfaced between the home owner and the remediation company.CUSTOMER CARE MANAGER* Evaluated and negotiated warranty issues that fell outside of standard warranty guidelines. This headed off potential litigious issues.* Trained staff how to conduct New Home Orientations and follow-up Courtesy inspections.* Approved change orders, and invoices.OSHA 500 TRAINER* Conducted the OSHA 500 ten hour course.* Developed a Fall Protection Plan utilizing Federal and Cal OSHA standards.HOME OWNERS ASSOCIATION BOARD MEMBER* President on several HOA Boards representing the Builder.

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  All Purpose Fire Extinguisher Co.

  • Area Manager

    • Jun 1982 - Jun 1985

    Managed staff of five fire extinguisher service technicians in Orange, San Diego, and San Bernardino counties.Trained staff how to service extingishers.Conducted live fire training for customers.