Experience

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  BCP (BioCarbon Partners)

  • Lusaka, Zambia

  • SENIOR SOURCING OFFICER

    • Nov 2021 - Present
    • Lusaka, Zambia

    Understanding Climate Change:-Educate communities, policymakers, and stakeholders about the causes, impacts, and potential solutions to climate change.-Research climate change patterns, trends, and projections to inform mitigation and adaptation strategies. -Develop policies and frameworks for REDD+ implementation at national and international levels. Establish monitoring, reporting, and verification (MRV) systems to track forest carbon stocks and emissions.-Engage stakeholders, including local communities, indigenous peoples, and governments, in REDD+ planning and implementation processes. -Promote sustainable forest management practices to reduce deforestation and forest degradation.Support initiatives for forest restoration and reforestation to enhance carbon sequestration and biodiversity conservation. Provide training and technical assistance to build the capacity of local communities, governments, and other stakeholders in implementing REDD+ activities. -------------------------------------------------------------------------------------------------------• Expand and grow LCFP, LZRP, KZCFP and other BCP projects.• Oversee and support the Sourcing Team.• Generate the overall REDD+ Implementation Strategy for BCP.• Conducting actual chiefdom recruitment into LCFP, KZCFP and other BCP projects, and getting them to VCSand CCB Triple Gold verification.• Establish trusting relationships with GRZ, Provincial and District Level Government which enables expansion.• Help new chiefdoms get recognized, secure forest carbon user rights and facilitate partnership with BCP.__________________________________________________________________________________________

• 

  Lafarge

  • Switzerland
  • Wholesale Building Materials
  • 700 & Above Employee

  • Ready-mix & Industrial Sales Representative at LafargeHolcim

    • Jan 2017 - Feb 2024

    • Supporting the Binastore Retail Franchise Network for Hardware• Project Manager – SupaBlock Franchise• Managing all Concrete Product Manufacturers (CPMs) in both North and Southern region (Zambia)• Managing all Ready-Mix and Special projects cement supply in Zambia and Congo DR

  • Customer Relations Officer

    • Apr 2015 - Dec 2017

    • Attend and solve customer complaints with a coordinated effort through all stakeholders• Account reconciliations and order delivery tracking• Ensure customers are updated on all WIP and Order Status• Processing orders, forms, applications, and requests• Maintaining a positive, empathetic and professional attitude toward customers at all times• Responding promptly to customer inquiries• Keeping records of customer interactions, transactions, comments and complaints• Ensure customer satisfaction and provide professional customer support.

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  THE LEADERSHIP BANK

  • Lusaka, Lusaka Province, Zambia

  • Mentor

    • Nov 2020 - Nov 2021
    • Lusaka, Lusaka Province, Zambia

    Management Consultancy:• Provided strategic guidance and advisory services to organizations seeking to enhance their managementpractices.• Conducted assessments to identify areas for improvement and developed customized solutions to address specificchallenges.• Collaborated with leadership teams to implement recommended strategies and facilitate organizationaltransformation.Leadership Programs:• Designed and facilitated leadership development programs tailored to the needs of various stakeholders, includingcorporate executives, government officials, and emerging leaders.• Delivered training sessions on leadership principles, effective communication, conflict resolution, and otherrelevant topics.• Mentored individuals to cultivate their leadership skills, foster personal growth, and achieve their professionalaspirations.Community Engagement Programs:• Initiated and managed community outreach initiatives aimed at addressing local needs and promoting socialresponsibility.• Collaborated with community leaders, NGOs, and other stakeholders to identify opportunities for collaborationand support.• Organized volunteer activities, fundraising events, and awareness campaigns to positively impact the community.Advocacy & Educational Programs:• Engaged in advocacy efforts to raise awareness of key issues affecting the community and advocate for positivechange.• Developed educational programs focused on topics such as financial literacy, entrepreneurship, health, andenvironmental sustainability.• Worked with schools, universities, and other educational institutions to deliver workshops, seminars, andmentorship programs for students and educators.

• 

  Lafarge Zambia Plc

  • Lusaka

  • Territory Sales Representative| Eastern Zambia & Malawi

    • Jun 2019 - Oct 2019
    • Lusaka

    • Managing export sales into Malawi/ Mozambique and pricing• Achieve growth and hit sales targets by successfully managing the Premium Customers• Design and implement a strategic business plan that expands the company’s customer base and ensure its strongpresence in Places dominated by our competitors• Build and promote strong, long-lasting customer relationships by partnering with them and understanding theirneeds• Present and report on regional sales results (weekly, monthly, quarterly and annually), revenue and expensereports and realistic forecasts to the management team• Identify emerging markets and market shifts while being fully aware of new products and competition status• Handling customer complaints and problem-solving.• Managing the Age Analysis I.e. Key Accounts Receivables

• 

  Airtel Zambia PLC

  • Lusaka

  •  Senior Quality Analyst (Auditor) – Quality Management

    • Mar 2010 - Mar 2015
    • Lusaka

    AIRTEL ZAMBIA/TECH MAHINDRA Senior Quality Analyst (Auditor) – Quality Mar 2011 – Nov 2011• Conducting monthly Quality Moderation sessions, bridging the gap between team lead assessments and ensuringcustomer satisfaction.• Conducting Internal, External and Customer Satisfaction Survey• Quality Reports – Daily, weekly, monthly quarterly and annual• Conducting Quality/Product Briefings• Leading and Managing a Quality Team• Conducting dipsticks on processes and products• Conducting feedback and coaching sessions• Conduct Product Knowledge Quiz• Managing and Monitoring the Platinum Section for Airtel Call Centre• Certification of new employees and recruitmentAIRTEL ZAMBIA Lusaka, ZambiaCustomer Support Associate (Prepaid Retention) Mar 2011 - Nov 2011• Researching the behaviours of Airtel Marketing Team to help come up with New Products and Promotions• Conducting Campaigns to Market Airtel Products and Services through Telephone Conversations and Meet andGreet• Update and Management of Airtel Customers Database.ZAIN ZAMBIA Lusaka, ZambiaCustomer Service Executive Mar 2010 - Mar 2011• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feelsupported and valued.• Building lasting relationships with clients and other call centre team members based on trust and reliability.• Utilizing software, databases, scripts, and tools appropriately.• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customerservice.• Making sales or recommendations for products or services that may better suit client needs.• Taking part in training and other learning opportunities to expand knowledge of the company and position.• Adhering to all company policies and procedures.