Experience

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  Acorn House

  • Cape Town Area, South Africa

  • Assistant Manager

    • Mar 2016 - Nov 2020
    • Cape Town Area, South Africa

    - All activities to keep the high standard in the Guest House- Reservations and record keeping- Hosting of guests- Management of all staff (kitchen, housekeeping & gardening)- All accounts pertaining to Bakers in the Avenues CC- Marketing including room pricing, promotions, identification of potential new revenue streams

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  Home from Home Hospitality

  • Front Desk Supervisor

    • Nov 2015 - Feb 2016

    • Ensuring Outstanding customer care at all times.• Maintain a friendly, cheerful and courteous demeanour at all times.• Courteously and accurately answer inquiries from potential guests and accepts hotel reservations. • Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. • Use suggestive selling techniques to sell room nights, increase occupancy and revenue.• Supervise daily shift process ensuring all team members adhere to standard operating procedures.• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.• Allocate rooms to expected arrivals after checking the guests preferences and special requests.• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.• Operate the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls.• Cross Check all billing instructions are correctly updated • Control cash transactions at the front desk • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.• Perform other duties as assigned, requested or deemed necessary by management.• Ensure Front office log book and hotel log book is always updated and actioned upon.• Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager.• Participate in hotel committees and task force assignments.• Assist all departments in servicing the guests during high volume periods.• Takes responsibility in the absence of the Front Desk Manager

  • Front Desk Agent

    • Dec 2013 - Nov 2015

    • Attending to briefings daily briefings & following up on any pending items• Planning operations and allocate duties for the shift• Ensuring that all room setups and amenities are prepared according to standard• Ensuring that all department & guest reports, are completed accurately and punctually• Ensuring all takings for the day is correct, balanced and banked

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  Ratech Technologies

  • Cape Town Area, South Africa

  • Technical Specialist

    • Jan 2010 - Nov 2014
    • Cape Town Area, South Africa

    * P C Repairs & Desktop Support* Managing Internet Café Server and LAN Client Systems* Antamedia Wifi Hot Spot Management* Graphic Designing

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  University of Zimbabwe

  • Zimbabwe

  • Technician

    • Jan 2007 - Dec 2008
    • Zimbabwe

    • Networking• Solving Hardware and Software related errors• Software installations and upgrades