Experience

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  Access Sciences Corporation

  • Houston, Texas

  • Business Analyst

    • Nov 2013 - Apr 2016
    • Houston, Texas

    Supporting several large oil & gas clients of this mid-size consulting firm, I was responsible for iIncreasing findability of structured and unstructured information and physical assets using text analytics (Expert System Cogito) and metadata cleanup strategies.

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  Champion Technologies

  • Houston, TX

  • Independent Consultant

    • May 2012 - Dec 2012
    • Houston, TX

    In this short-term contract, I supported Legal and HR business functions for the IT Business Solutions team, advising strategies for records management and furthering development of digital workflow solution. Working within tight budget constraints and the directive to capitalize on existing technology tools, created business case, MSProject plan and budget for electronic records and content management program. The goal was to reduce legal eDiscovery costs thru the practice of defensible data deletion in the near term and control of unstructured data growth in the long term. Acquired an understanding of four new technologies – SharePoint, InfoPath, Nintex and SAP – in order to support an active digital forms/workflow project that automated HR business processes. Included requirements compliance testing, troubleshooting, documenting and minor development input. Evaluated potential technical solutions for a variety of business and IT processes.

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  Various Non-Profits, Small Businesses

  • Houston, TX

  • Independent Consultant

    • Jul 2010 - Apr 2012
    • Houston, TX

    Network setup and administration, security, desktop support, including hardware repair, software installation and maintenance, backup and recovery, email support, troubleshooting and system rebuilds, “poor man’s” document management, file sharing, printer support, archival scanning, website updates.

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  KBR

  • Houston, TX

  • Sr. IT Applications Analyst/Developer

    • Apr 2006 - Jun 2010
    • Houston, TX

    In response to Corporate Legal initiatives to meet impending litigation, my team was formed to establish technology tools and processes to capture, manage, store, preserve, and deliver content (paper and ESI) across the enterprise - a global engineering, construction, and services company with 27k+ employees. Collaborated on business case used to convince Sr. Leadership, buried in eDiscovery requests, to buy off on the concept of content management on the front end. Redesigned corporate policy and procedure to cement Record Management best practices before introduction of technology tools. Co-selected, -configured and -deployed Oracle Universal Records Management (URM) to meet requirements across a global landscape within a $2M budget. Included requirements gathering and definition, RFP issuance, product/vendor evaluation and an extensive Proof of Concept, all managed thru MSProject. Participated in evaluation of Renew Data eDiscovery and other litigation support applications. Blueprinted a Service Center to support customers of URM. Comprehensive plan included preliminary SLA, resource estimates, documentation, marketing and training materials and repurposing of existing Archibus software to support call ticket and knowledge base administration. Developed imaging solutions incorporating existing IPRO, Quillix and Documentum and newly purchased Kofax to efficiently capture, process and store both hard-copy and electronic legal and medical records.

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  Locke Liddell & Sapp LLP

  • Houston, TX

  • Help Desk Support, Sr./Programmer III

    • Mar 2002 - Sep 2005
    • Houston, TX

    Played a dual role at this law firm of 700+ end users, spanning 5 U.S. offices. Responsible for Help Desk makeover and desktop project development. Managed staff of 5. Implemented service improvement initiative of primarily SLA and communication changes to repair helpdesk image, achieving a 60% increase in approval rating from user community in 1st year. Reduced monthly call volumes by 40% over 2 years, enabling reduction in force (confirmed with Infortel). Enforced more controlled preparation and testing before hardware, software and OS rollouts to optimize resources used during and after implementations.  Concurrently managed desktop support and projects, including small-scale eDiscovery support using manual forensics, Summation and Timeslips support, MSOffice/Windows XP rollout, DOCS Open upgrade, PC/phone upgrade and major overhaul of Track-It Help Desk. Supported remote access thru Citrix and various phone devices and LANDesk remote control.

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  Vinson & Elkins LLP

  • Houston, TX

  • Application Integration Analyst

    • Aug 1991 - Nov 2001
    • Houston, TX

    Responsible for selecting, customizing, packaging, distributing, maintaining and supporting all applications in use in this international law firm of 2000+ end users. Using InstallShield, WinInstall and WinBatch scripting, packaged and deployed applications, updates and/or patches silently and seamlessly: MSSQL, MSIE, MSOffice, Summation, DTE, LexisNexis, Westlaw, iManage, SoftSolutions, WordPerfect, Full Authority, DeltaView, CompareRite, Acrobat, Rightfax, McAfee VirusScan. Developed and implemented conversion plan from WordPerfect to Word. Deployed early Windows OS’s with Group Policy to reduce installation overhead. Initiated use of Ghosting technology for pc deployment, disaster recovery and training.  Promoted the Firm’s Road Warrior program, which provided remote access thru VPN and BlackBerry’s. Supported IT customer service initiative supplementing pcAnywhere remote control with SQL-based McAfee HelpDesk to centralize tracking of technology assets, support calls and knowledge base entries.